06-07-2013 03:07 PM
I've registered my boss's Z10 into the Blackberry system and it appears to have taken the activation password. However, on the "work space" side of the phone the emails/contacts/calendar of his account in Exchange are not appearing or appear to be syncing.
BB Services are on one box with an internal IP address. Database on SQL 2008 separate box.
Firewall settings are correct
Exchange server is Exchange 2010
Here's the steps I've done.
1. Created a user in the BES 10 Device Service and assigned activation password.
2. On the phone I went into System Settings --> Accounts --> Add Account --> email, calendar, and contacts
3. entered boss's email address
4. Click Next
5. Provide activation password
6. Get blackberry balance welcome screen
7. Set workspace and device password to be same
** Activation complete ** message
Get put back to the Add Account page
In System Settings
Exit that screen and get back to main screen
Message appears about blackberry balance and how to use it (drag finger down middle and tap personal or work).
I click Work
No email indicator
Nothing in contacts or calendar.
If it makes a differnece the screen background is purple.
AT&T is telling me that he has the BES plan
06-07-2013 05:35 PM
Expand profiles in BAS and create a new Email profile and add your Activesync settings in there. Then manage the user and go to the email tab and apply the profile there.
You can also see page 30 of:
06-07-2013 06:06 PM
This is very possible. I was treating this like my old BES server and I don't recall setting up an Activesync connection for that. I simply typed in user's email address and activation password on their phone and it would sync up their work email to their phone.
06-07-2013 09:06 PM
ActiveSync is active on the Exchange 2010 server. When I navigate the ActiveSync https:\\ URL page from the Blackberry 10 server I'm prompted for network credentials. I enter those and get a 501/505 error. From what I have read this is normal. I checked ActiveSync settings in Exchange and no rules or policies are set there.
All BB services are on one server. This server does not have a public facing IP address or FQDN. It strictly runs internally. There is no firewall between the BB server and Exchange server. They are on the same subnet
On my email profile settings in Blackberry Devices Services, I have this
type: Microsoft Activesync
server name: <<server name>>
Use SSL: YES
Days to sync: 30
Interval betee: 5 minutes
Require manual sync: no
Email/Calendar/Contact/Memo/Task synch: yes
SCEP profile: blank
S/mime messages: allowed
digitally signed s/mime: allowed
Encrypted S/mime: allowed
All ciphers unchecked.
So let's test an email then....
I then go to DEVICES--> Wireless Activations--> Device Activation settings
Edit Activation settings
"Allow activation information to be emailed: YES"
Error appears: An error was encounted when connecting to the SMTP server. Please verify the SMTP server settings are correct and that the Blackberry Service Service can connect to the SMTP server.
Notification settings --> SMTP Configuration
This appears to work as I sent a test message to my own inbox and received it.
06-10-2013 09:31 AM
We appear to be working now. I tried setting up his phone again and this time it prompted him for his email account password (i.e. his network password). After that everything started syncing up just fine. I made no changes to the system since my last post on Friday evening.
When speaking with Blackberry support last week they stated that AT&T might not have setup his phone with the right Blackberry account type. This appears to have been the case. He was previously on the BES account but blackberry stated it should be the 'advanced' account type now. Not sure of the difference, just that it works now.