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BlackBerry® Enterprise Service 10

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Contributor
roys
Posts: 14
Registered: ‎06-20-2013
My Carrier: Rogers

Re: Enterprise IM and Lync 2010

Did you open a ticket with support?
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New Contributor
Rheaume99
Posts: 7
Registered: ‎06-10-2013
My Carrier: Telus

Re: Enterprise IM and Lync 2010

No not yet. Need my boss VISA card first.

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Contributor
roys
Posts: 14
Registered: ‎06-20-2013
My Carrier: Rogers

Re: Enterprise IM and Lync 2010

Save your money for now, I have sent this posting into BES support to attach to my open ticket. 

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New Contributor
Rheaume99
Posts: 7
Registered: ‎06-10-2013
My Carrier: Telus

Re: Enterprise IM and Lync 2010

Thanks. Let me know what happens.

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Contributor
roys
Posts: 14
Registered: ‎06-20-2013
My Carrier: Rogers

Re: Enterprise IM and Lync 2010

I heard through support that Blackberry has this working Internally with 10.1. I am going to attempt to get the person(s) responsible for their setup to help me out. 

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mka
Contributor
mka
Posts: 19
Registered: ‎11-04-2009

Re: Enterprise IM and Lync 2010

Hi There,

 

We are having very similar issue. We have our BES5 working with our Lync environment however, no such luck with BCS10.1. Wondering if anybody had come across the following error while setting up BCS10.1 with Lync 2010.

 

 <2013-06-21 07:05:43.370 EDT>:[135]:<BBIM_<servername>_BBIM_1>:<ERROR>:<LAYER = BBIM, [OCSC] Duplex pipe manager exited>

 

The service is running and have pushed out the client to the device however, when attempting to sign in, it tells me server is unavailable.

 

I can't seem to find any documentation around this, any help would be much appriciated,

 

MKA.

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Contributor
roys
Posts: 14
Registered: ‎06-20-2013
My Carrier: Rogers

Re: Enterprise IM and Lync 2010

It's basically the same issue I'm seeing. I have a support ticket open and I am working with them to resolve it. 

 

Do you have a support contract with Blackberry? If so, please open a ticket on this. 

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mka
Contributor
mka
Posts: 19
Registered: ‎11-04-2009

Re: Enterprise IM and Lync 2010

Unfortunately we don't at this time, hopefully we'll get one in place soon.

 

I look forward to hearing how you get on with your case.

 

 

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Contributor
roys
Posts: 14
Registered: ‎06-20-2013
My Carrier: Rogers

Re: Enterprise IM and Lync 2010

I sent the tech working my case this thread to monitor and show that there are others experiencing the same issue. 

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mka
Contributor
mka
Posts: 19
Registered: ‎11-04-2009

Re: Enterprise IM and Lync 2010

Just wondering if you had any updates from the BlackBerry tech on this issue?

 

Regards,

 

MKA

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