04-29-2013 05:14 AM
we've got the following error 'An error was encountered getting the application information from BlackBerry World.' if we try to add the BlackBerry Work Drives to our BDS with this link http://appworld.blackberry.com/webstore/content/19
If we trying to add a Java/Android application like this one (http://appworld.blackberry.com/webstore/content/68
Is there a log file where we could figure out the reason for this error? Or did anyone knows a solution so solve this error?
The installed Version of the BDS is 184.108.40.206.
Solved! Go to Solution.
04-29-2013 10:43 AM
i dont think you have the whole link for the app
mine shows as
04-29-2013 11:29 AM
Thanks for your quick reply, but the link does not work either.
I think the link suffix '?countrycode=US' is only for the browsers to display the contend in the right way like 'lang=us' for the preferred site language.
05-06-2013 02:47 PM
We had the same issue but were able to get around it. It turns out our firewall stripped off some of the http headers. Creating a bypass filer resolved it.
05-07-2013 11:53 AM
05-07-2013 01:34 PM
and what firewall are you using?
05-13-2013 10:01 AM
Had the same issue; setup is cable connection + LTE connection - got around the problem by routing the BES traffic through the cable connection (instead of the LTE connection as it usually goes).
07-16-2013 10:01 AM
We also had the same issue.
Allowing the below headers that were being striped by the watchguard firewall fixed the problem.