Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
gerdo
Posts: 2
Registered: ‎04-04-2012
My Device: 9800
Accepted Solution

Error with "Associate user" with Playbook in Blackberry Device Service

I get this error when i click on "associate user" in Blackberry Device Service:

 

The BlackBerry Administration Service was unable to connect to the device that is connected to your computer.

 

- I use USB to connect the Playbook.

- The device is available en the PIN is correct in Blackberry Device Service:

- I see traffic in Wireshark on the network interface with ip 169.254.x.x (USB Playbook)

- Firewall is off in Windows.

- Useraccount had local administrator and domain admin rights.

- I see the device Blackberry Device Manager.

- I use IE9 with Windows 7 Prof.  SP1

 

Any suggestions what's wrong?

 

Please use plain text.
New Member
5ems
Posts: 1
Registered: ‎04-04-2012
My Device: Playbook / 9900

Re: Error with "Associate user" with Playbook in Blackberry Device Service

I am seeing the same issue.  Playbook was connected to BDS and work perimeter was removed on device.  Now trying to re-actvate with user and unable to do so.  Have tried on 4 different workstations with no luck.  User that is being activated was working, so I know that the permissions are correct.

Please use plain text.
New Contributor
Dirkdarkblade
Posts: 8
Registered: ‎05-17-2010
My Device: Storm2

Re: Error with "Associate user" with Playbook in Blackberry Device Service

I got past this by turning off the Windows Firewall.

Please use plain text.
New Contributor
gerdo
Posts: 2
Registered: ‎04-04-2012
My Device: 9800

Re: Error with "Associate user" with Playbook in Blackberry Device Service

The solution was very easy. The current time was not correct on the Playbook. After correcting this, the Playbook works correct with Fusion

Please use plain text.