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azM
Contributor
azM
Posts: 18
Registered: ‎05-26-2010
My Device: Bold 9700
My Carrier: KPN NL

Event Error: 16076 [SYNC-UserControl] Exception occurred ....

Hello,

 

After updating BES 5.0.1 MR3 to BES 5.0.3 MR5 we get a repeating error 16076 in the application eventlog.

 

[SYNC-UserControl] Exception occurred when processing the batch sync request, last action id is 0. [USERNAME:217]

 

This error occurs every 5min. and is with 2 different users. The device user itself doesn't seem to have any problems with this devices. I'm not able to find any solution for the problem online.

 

Versions:

 

BES for Exchange (2003)

5.0.3 MR5 Bundle 143

SQL Server

CDO:  6.5.8244.0

 

SyNC Log:

 

[46077] (02/01 00:26:15.110):{0x1A3C} [SYNC-Gate] Finished user config change check, no change detected. [ServerConfigHistoryId=79428] [40000] (02/01 00:26:58.766):{0x1A20} [BIPP] Ping 187 sent [40000] (02/01 00:26:58.766):{0x1A1C} [BIPP] Ping Response 187 received [36041] (02/01 00:27:04.781):{0x1A18} [SYNC-VersioningThrottling] Start throttling poll cycle check. [16076] (02/01 00:27:04.781):{0x1718} [SYNC-UserControl] Exception occurred when processing the batch sync request, last action id is 0. [USERNAME):150] [36045] (02/01 00:27:04.781):{0x1A18} [SYNC-VersioningThrottling] 18 slowsync(s) are scheduled in this poll cycle.

 

Kindest regards,

Tim

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azM
Contributor
azM
Posts: 18
Registered: ‎05-26-2010
My Device: Bold 9700
My Carrier: KPN NL

Re: Event Error: 16076 [SYNC-UserControl] Exception occurred ....

Nobody?
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New Member
raegangibb
Posts: 1
Registered: ‎03-13-2012
My Device: 9900
My Carrier: Rogers

Re: Event Error: 16076 [SYNC-UserControl] Exception occurred ....

Were you able to resolve this? I'm having the same issue with 3 users, running the exact same versions as you.
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azM
Contributor
azM
Posts: 18
Registered: ‎05-26-2010
My Device: Bold 9700
My Carrier: KPN NL

Re: Event Error: 16076 [SYNC-UserControl] Exception occurred ....

Hello,

 

No we still have this issue on some users. Our support company did told me it isn't a big thing. Then users connected to the error do not notice any errors.

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Guru III
knottyrope
Posts: 29,799
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Event Error: 16076 [SYNC-UserControl] Exception occurred ....

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