Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Contributor
LeighMo
Posts: 11
Registered: ‎06-09-2011
My Carrier: ...
Accepted Solution

How to remove the Encoding option after BES upgrade (Plain Text or Lotus Notes Encryption)

Hi all,

 

We have just upgraded from BES 4.1.6 to 5.0.3 MR2 and have noticed that all our blackberry handhelds now have the encoding option when composing a new email. We do not use the encoding and have no desire to anytime soon, so i was hoping we can remove this through some BES policy. The options we get are Plain Text or Lotus Notes Encryption if that helps.

 

Regards,

Leigh

Please use plain text.
New Member
scottyfactor
Posts: 1
Registered: ‎03-28-2012
My Carrier: VIPnet Croatia (Vodafone)

Re: How to remove the Encoding option after BES upgrade (Plain Text or Lotus Notes Encryption)

just upgraded from 4.1.7 to 5.0.3 and had the same issue. googled it and first info i found was your post and i saw there were no answers. probably by now you resolved the problem but i'll post the solution for future upgrade googlers who stumble upon your post :smileyhappy:

and here is the resolution of the problem:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB22146&sliceId=1&cm...

Please use plain text.
Contributor
LeighMo
Posts: 11
Registered: ‎06-09-2011
My Carrier: ...

Re: How to remove the Encoding option after BES upgrade (Plain Text or Lotus Notes Encryption)

[ Edited ]

Thanks for the reply Scotty, I stopped looking about a month after I posted this so I appreciate you replying with the solution, although I have not tried it yet that KB looks exactly like my problem so will give it a crack.

 

Leigh

Please use plain text.
Guru III
knottyrope
Posts: 29,234
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: How to remove the Encoding option after BES upgrade (Plain Text or Lotus Notes Encryption)


scottyfactor wrote:

just upgraded from 4.1.7 to 5.0.3 and had the same issue. googled it and first info i found was your post and i saw there were no answers. probably by now you resolved the problem but i'll post the solution for future upgrade googlers who stumble upon your post :smileyhappy:

and here is the resolution of the problem:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB22146&sliceId=1&cm...


thats a nice KB you found, thanks for sharing it



Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

Want to thank me? Buy my KnottyRope App here

Please use plain text.