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BlackBerry® Enterprise Service 10

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Contributor
LeighMo
Posts: 11
Registered: ‎06-09-2011
My Device: 9780
Accepted Solution

How to remove the Encoding option after BES upgrade (Plain Text or Lotus Notes Encryption)

Hi all,

 

We have just upgraded from BES 4.1.6 to 5.0.3 MR2 and have noticed that all our blackberry handhelds now have the encoding option when composing a new email. We do not use the encoding and have no desire to anytime soon, so i was hoping we can remove this through some BES policy. The options we get are Plain Text or Lotus Notes Encryption if that helps.

 

Regards,

Leigh

New Member
scottyfactor
Posts: 1
Registered: ‎03-28-2012
My Device: BlackBerry Bold 9780

Re: How to remove the Encoding option after BES upgrade (Plain Text or Lotus Notes Encryption)

just upgraded from 4.1.7 to 5.0.3 and had the same issue. googled it and first info i found was your post and i saw there were no answers. probably by now you resolved the problem but i'll post the solution for future upgrade googlers who stumble upon your post :smileyhappy:

and here is the resolution of the problem:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB22146&sliceId=1&cm...

Contributor
LeighMo
Posts: 11
Registered: ‎06-09-2011
My Device: 9780

Re: How to remove the Encoding option after BES upgrade (Plain Text or Lotus Notes Encryption)

[ Edited ]

Thanks for the reply Scotty, I stopped looking about a month after I posted this so I appreciate you replying with the solution, although I have not tried it yet that KB looks exactly like my problem so will give it a crack.

 

Leigh

Guru III
knottyrope
Posts: 30,904
Registered: ‎06-25-2008
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Re: How to remove the Encoding option after BES upgrade (Plain Text or Lotus Notes Encryption)


scottyfactor wrote:

just upgraded from 4.1.7 to 5.0.3 and had the same issue. googled it and first info i found was your post and i saw there were no answers. probably by now you resolved the problem but i'll post the solution for future upgrade googlers who stumble upon your post :smileyhappy:

and here is the resolution of the problem:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB22146&sliceId=1&cm...


thats a nice KB you found, thanks for sharing it

 




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