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BlackBerry® Enterprise Service 10

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Contributor
iceguy
Posts: 46
Registered: ‎02-21-2012
My Device: Blackberry Q / Playbook
My Carrier: Siminn
Accepted Solution

Insert CALs into BMS gives "The license activation ID could not be verified with the licensing infrastructure".

[ Edited ]

Hi;

 

I have BES10.1 installed and just bought the following on the Blackberry web site:

 

BES10 EMM Standard for BlackBerry v10.0 - Perpetual CAL

Quantity: 4

  • Number 1 of 4
  • Serial Number: C001656xxxx
  • License Key: xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx

 

I enter the Blackberry Management Studio (BMS), select licenses, Activate Licenses, set "Licensing activation method" = "License Activation ID" and paste the License Key above into the "License activation ID" field.

 

The system prompts be with the following error:

 

"The license activation ID could not be verified with the licensing infrastructure".

 

I did not convert old CAL's as my old system is BES Express.

 

I am running the BES 10.1 server on the a trial licenses showing "Trial status - expires in 60 days"

 

Any ideas?

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Forums Advisor I
freakinvibe
Posts: 607
Registered: ‎08-29-2008
My Device: Q10
My Carrier: Swisscom

Re: Insert CALs into BMS gives "The license activation ID could not be verified with the licensing infrastructure".

10.0 has different licenses than 10.1. You must upgrade your licenses from 10.0 to 10.1.
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Contributor
iceguy
Posts: 46
Registered: ‎02-21-2012
My Device: Blackberry Q / Playbook
My Carrier: Siminn

Re: Insert CALs into BMS gives "The license activation ID could not be verified with the licensing infrastructure".

Thanks; do you know how I can perform this conversion?

 

I bought the CAL's here:

 

https://enterprise.ecomm.webapps.blackberry.com/direct/on-premise-software-solutions/blackberry-ente...

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Forums Advisor I
freakinvibe
Posts: 607
Registered: ‎08-29-2008
My Device: Q10
My Carrier: Swisscom

Re: Insert CALs into BMS gives "The license activation ID could not be verified with the licensing infrastructure".

Please use plain text.
Contributor
iceguy
Posts: 46
Registered: ‎02-21-2012
My Device: Blackberry Q / Playbook
My Carrier: Siminn

Re: Insert CALs into BMS gives "The license activation ID could not be verified with the licensing infrastructure".

Thanks - this did it!!

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