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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 5
Registered: ‎06-15-2012
My Device: Bold 9700
My Carrier: o2 Germany

Installation of BES 10.1 is beeing terminated with errers in Log

Hello,

 

I want to install a BES 10.1 Server, but the installation is always beeing cancelled with an error in the Installation Log. We are using this infrastructure:

 

BES 10.1 Server: Win 2008 R2 on Hyper-V (english OS)

SQL Server: MS SQL 2008 R2

Exchange: MS Exchange 2010

 

The installation is beeing cancelled just one step before finishing with the following error messages in the INstallation Log:

 

<#03>[30000] (06/12 16:16:13.389):{0x8A4} CBESDBComp::ApplyDataStoreInfo: Successfully called CreateServiceInstanceEntry for BlackBerry configuration database.
<#03>[30000] (06/12 16:16:13.389):{0x8A4} CBESDBComp::Apply: Successfully applied the data store for BlackBerry configuration database.
<#03>[30000] (06/12 16:16:13.389):{0x8A4} CDataContainer::smileyvery-happy:oApplyImpl: Successfully ran CBDSDBComp::Apply()
<#01>[10000] (06/12 16:16:13.389):{0x8A4} CDataContainer::smileyvery-happy:oValidate: CHydrahBESDC failed to validate. Previous result: 3.
<#01>[10000] (06/12 16:16:13.389):{0x8A4} CDataContainer::smileyvery-happy:oApplyImpl: CHydrahBESDC failed to validate. Result: 3.
<#03>[30000] (06/12 16:16:13.389):{0x8A4} Step ApplyProduct failed
<#01>[10000] (06/12 16:16:13.389):{0x8A4} [CInstallStepSeq::ApplyProduct]: Product application failed.

 

Does someone had similar or even the same error messages? How did you solve it? Does anyone else know a solution for this error?

 

Than you very much!

Guru III
Posts: 31,316
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Installation of BES 10.1 is beeing terminated with errers in Log

You said english OS but this KB says a lil more

http://www.blackberry.com/btsc/KB34335

 




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New Contributor
Posts: 5
Registered: ‎06-15-2012
My Device: Bold 9700
My Carrier: o2 Germany

Re: Installation of BES 10.1 is beeing terminated with errers in Log

For BES 10.1 I specially installed an english based Windows Server. Also your Link is pointing to another error message. I got the message in that link when I was trying to install BES 10.1 on an german server. The new installed server is dedicated english based setted up.

 

Also the Compatibility Matrix is fulfilled.

 

I get the error message:

 

CDataContainer::smileyvery-happy:oValidate: CHydrahBESDC failed to validate.

 

Does anyone know what that means? Google doesn't say much to that error...