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BlackBerry® Enterprise Service 10

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Technocrat
Posts: 1
Registered: ‎02-06-2010
My Device: Tour
My Carrier: Sprint

Installation of SP1 fails

I am trying to install SP for BES 5.0 for exchange.  It gets the Administration part, I hit next and it says the installation has failed, check the logs.

 

This is the last few entries of the logs.

 

[35019] (02/06 11:57:40.497):{0x166C} [ENV] [DB] Database Schema Version:  5.0.0 <5.0.2009.03.19>
[40000] (02/06 11:57:40.497):{0x166C} Connected to BBMGR successfully.
[30000] (02/06 11:57:40.513):{0x166C} QueryBasClusterName: BAS Cluster Name Modified not present in database, returning [-1] for Modified
[30000] (02/06 11:57:40.700):{0x1D40} <5>Feb 06 11:57:40 blackberry  {0x166C} 0287: (#30000) [PIPTOOL]: GetBASInstanceHosts found InstalledOnServerID [1]
[30000] (02/06 11:57:40.700):{0x1D40} <5>Feb 06 11:57:40 blackberry  {0x166C} 0288: (#30000) [PIPTOOL]: GetBASInstanceHosts found host name [blackberry] for server ID [1]
[30000] (02/06 11:57:40.700):{0x1D40} <5>Feb 06 11:57:40 blackberry  {0x166C} 0289: (#30000) [PIPTOOL]: GetBASInstanceHosts found ServiceInstanceID [16] for BAS pool
[30000] (02/06 11:57:40.700):{0x1D40} <5>Feb 06 11:57:40 blackberry  {0x166C} 0290: (#30000) [PIPTOOL]: GetBASInstanceHosts found ports [443,18180,11100,11099] for ServiceInstanceID [16]
[30000] (02/06 11:57:40.716):{0x1D40} <5>Feb 06 11:57:40 blackberry  {0x166C} 0291: (#30000) [PIPTOOL]: GetBASInstanceHosts found HTTPS port [443] for ServiceInstanceID [16]
[30000] (02/06 11:57:40.716):{0x1D40} <5>Feb 06 11:57:40 blackberry  {0x166C} 0292: (#30000) [PIPTOOL]: GetBASInstanceHosts found HTTP port [18180] for ServiceInstanceID [16]
[30000] (02/06 11:57:40.716):{0x1D40} <5>Feb 06 11:57:40 blackberry  {0x166C} 0293: (#30000) SSLDlg::smileysurprised:nInit - BASInst[1], PN[blackberry.OURNETWORK.NET], PNM[-1], Upgr[1]
[30000] (02/06 11:57:46.919):{0x1D40} <3>Feb 06 11:57:46 blackberry  {0x166C} 0294: (#10000) CBASUtilitiesCon::Encode - Container not initialized, cannot execute function
[30000] (02/06 11:57:46.919):{0x1D40} <3>Feb 06 11:57:46 blackberry  {0x166C} 0295: (#10000) SSLDlg:: Could not encode SSL certificate password, code 3

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