Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
PierreVanGeem
Posts: 4
Registered: ‎09-25-2009
My Device: 8700 8800

Internet via internal proxy not working on BB devices.

BES for Domino version 5.0.2

 

HELP!!

 

Problem: we have configured our BES server to restrict our BB devices (model 8800 and 9000) to surf the internet only via our internal proxy server. But it seems that since the upgrade from version 5.0.1 to 5.0.2 (not sure about this being the real reason of the problem), BB devices only manage to access an extremelly limited number of websites (1 out of 10 external websites is working, others are timing out after 45 seconds more or less - internal coporate website is accessed fine).

 

IT Default policy is set as follow.

 

Service Exclusivity: Allow Other Browser Services set to NO

Device only: Home Page Address set to our corporate website address, Enable WAP Config set to NO

Browser: Allow IBS Browser set to NO, MDS Browser Use Separate Icon set to YES, MDS Browser Title customized

 

MDS Connection Service - Proxy mapping is set as follow.

 

1. Universal resource locator: .*://.*(:\d*)?(/.*)*(\?.*)?

Description: Company name

Credentials: None

Proxy string: proxyserveripaddress:smileytongue:ortnumber

Proxy type: PROXY

2. Universal resource locator: http://*.companywebsiteaddress

Description: Company name exception

Credentials: None

Proxy type: DIRECT

 

Hints anyone by chance? Thanks a lot in advance!

New Contributor
PierreVanGeem
Posts: 4
Registered: ‎09-25-2009
My Device: 8700 8800

Re: Internet via internal proxy not working on BB devices.

To fix this problem:

 

Set Scalable HTTP to "No" under the General Page of the MDS service configuration, and restart the MDS service.

 

:smileyhappy:

 

 

New Contributor
bbnotes
Posts: 3
Registered: ‎06-16-2009
My Device: Not Specified

Re: Internet via internal proxy not working on BB devices.

I am in the same predicament.  A 9700 will load external sites fine but a 9800 with the same profile will not.

 

I am on BES 4.1.6

 

The advice stated above does not appear to apply to me.  Under the MDS - General tab I see "Scalable Sockets" as a heading and then Use Persistent Socket set to False.