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BlackBerry® Enterprise Service 10

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Regular Contributor
Posts: 65
Registered: ‎07-11-2008
My Device: 9700
My Carrier: ★

Is BBConnect devices supported at all for BES 5.0.1 servers?

Hi all,

 

Got an incident where after upgraded BES from 4.1.x to 5.0.1, all BlackBerry devices works fine except for one BBConnect SONYEP1i device (application code: 4.82).  Tried resending service book and re-enabled it, and it receives messages for a while until it eventually stopped working again.

 

Thought of updating the software via Sony website:

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/blackberryconnect/p1i?cc=gb&lc=en

 

However, there has been no updates for a while now.

 

Would like to know if BBConnect devices are still supported for BES 5.0.1. Any advise is appreciated.

______________________________________________
【noname】- Native but 3rd class citizen of a nation governed by idiots who import congestions and contention.
Guru III
Posts: 31,132
Registered: ‎06-25-2008
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Re: Is BBConnect devices supported at all for BES 5.0.1 servers?

There could have been a encryption level mismatch during your upgrade and an Enterprise Activation usually solves it.

 




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Regular Contributor
Posts: 65
Registered: ‎07-11-2008
My Device: 9700
My Carrier: ★

Re: Is BBConnect devices supported at all for BES 5.0.1 servers?

Thanks for reply.  Yeah the user tried re-enabled the device again and it worked for a while.  Then it suddenly stopped working again...

______________________________________________
【noname】- Native but 3rd class citizen of a nation governed by idiots who import congestions and contention.
Regular Contributor
Posts: 65
Registered: ‎07-11-2008
My Device: 9700
My Carrier: ★

Re: Is BBConnect devices supported at all for BES 5.0.1 servers?

A follow-up.  Usually I always self-service i.e. try to research and search at BTSC for KB articles and product documentation.  But this time round, really hit walls.  RIM has completely wiped out all reading resources for BBConnect, apart from the Product Marketing page. If they are not going to support, they should not invent the BBConnect software in the first place.   Now I'm not able to move forward with the issue.  Hopefully someone will be able to comment...

______________________________________________
【noname】- Native but 3rd class citizen of a nation governed by idiots who import congestions and contention.