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BlackBerry® Enterprise Service 10

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Contributor
Posts: 10
Registered: ‎02-06-2014
My Device: z10
My Carrier: Verizon

Issues installing BES 10.2 error messages

The computer could not connect to the secure work space infrastruture.  Please check the firewall and proxy settings and try again.  A connection to the secure work space infrastructu......  (Doesn't complete the error message or list ports, etc).

 

The computer could not connect to the Blackberry discovery infrastructure.

 

The computer could not connect to the signing infrastructure.

 

Now we do plan to put a router in the DMZ, does that have to get setup first?  What ports are these trying to connect to? 

 

I really despise incomplete and lacking error messages like these.

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Issues installing BES 10.2 error messages

this should help with what it needs to access

Configuring network firewalls to work with BlackBerry Enterprise Service 10   

 




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Contributor
Posts: 10
Registered: ‎02-06-2014
My Device: z10
My Carrier: Verizon

Re: Issues installing BES 10.2 error messages

To phrase it another way.

What services specifically will the router in the DMZ handle. I know there is a document that lists it but I can't find the list in the documents I have checked and it's been a month since I read them all.
Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Issues installing BES 10.2 error messages