03-25-2013 12:05 PM
I've placed my license trade-up order 3 weeks ago but have yet to receive the completed order. I've opened a ticket with our BES support, contacted BB order support, sent emails and left voice messages but have not received a response. Is there a backlog of license trade-up orders that are delaying the process?
03-25-2013 02:28 PM
maybe but not anyone here would know
Best to contact support on this