09-01-2009 11:16 AM
Running BES ver 18.104.22.168 for Lotus Domino and I have phones that just lose their association with the BES. The user will come to me and say I'm not getting any mail from the enterprise and when I look at the BES I can see the user but they don't have a PIN associated to their name. I can re associate them and they start getting enterprise mail but the BES doesn't know what device is being used. It is all quite strange and didn't start until the upgrade to 5.0 and also it only happens to the newer devices I have. This has never happened to any of the 8830's I still have on the system. Any and all help is welcome and appreciated.
R. Kirby Whyte
Solved! Go to Solution.
09-01-2009 12:33 PM
Anything special in the NSF log?
Sounds like you might need to report this to T-support though, not nearly enough information here.
Version of lotus domino?
09-01-2009 01:25 PM
09-08-2009 01:00 PM
I had the same issue. Random drop of PINs from BES 5.0 (Domino version).
Found that it was the Enterprise Service Policy setting. Originally set to allow 9530 Storm only, set to 9630 as well for Tour.
Have had no further issues.
Hope that helps.
09-09-2009 11:23 AM
Good information, thanks for sharing. I will make notes about this, seems to be reported on other forums as well.
09-23-2009 03:31 PM
Yes Shark2th seems to found the answer. When I checked my Enterprise Service Policy setting it was acually set to pretty much disallow any and all models of Blackberry. I really wondered how it worked at all. I enabled the models of BB that I have in my organization and so far I haven't had a lost PIN. Time will tell but right now this looks like a good solution.