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BlackBerry® Enterprise Service 10

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New Contributor
dhjgv
Posts: 9
Registered: ‎03-12-2013
My Device: BB Z10
My Carrier: T-Mobile

Lots off errors in the eventlog: ID 15000

[ Edited ]

Good Day everyone,

 

we are running on BES10 since last week. 5 devices were activated fine (more or less) and we are now learning and trying new things with this setup.

But for some reason we are getting many errors in the eventlog which are causing our monitoring software to promt alarm signal... 

 

The System is an Windows Serser 2008 R2 running on an HP dl360 G8.

If you need anything else, please ask, as I don't know what is important for you. 

 

 

The error ID is 15000 all the time but with different errors insight.

 

Log:

 

#1

 

Protokollname: Application
Quelle: BlackBerry MDS Connection Service
Datum: 18.03.2013 10:16:18
Ereignis-ID: 15000
Aufgabenkategorie:Keine
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: CPO5.OFFEN.LOCAL
Beschreibung:
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<java.io.IOException: Eine vorhandene Verbindung wurde vom Remotehost geschlossen>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketDispatcher.read0(Native Method)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketDispatcher.read(Unknown Source)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at sun.nio.ch.IOUtil.read(Unknown Source)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketChannelImpl.read(Unknown Source)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.read(SocketIoProcessor.java:218)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.process(SocketIoProcessor.java:198)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.access$400(SocketIoProcessor.java:45)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor$Worker.run(SocketIoProcessor.java:485)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at org.apache.mina.util.NamePreservingRunnable.run(NamePreservingRunnable.java:51)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)>
<2013-03-18 10:16:18.521 MEZ>:[442]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<at java.lang.Thread.run(Unknown Source)>

Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BlackBerry MDS Connection Service" />
<EventID Qualifiers="0">15000</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-03-18T09:16:18.000000000Z" />
<EventRecordID>4692</EventRecordID>
<Channel>Application</Channel>
<Computer>CPO5.OFFEN.LOCAL</Computer>
<Security />
</System>
<EventData>
<Data>&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;java.io.IOException: Eine vorhandene Verbindung wurde vom Remotehost geschlossen&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at sun.nio.ch.SocketDispatcher.read0(Native Method)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at sun.nio.ch.SocketDispatcher.read(Unknown Source)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at sun.nio.ch.IOUtil.read(Unknown Source)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at sun.nio.ch.SocketChannelImpl.read(Unknown Source)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at org.apache.mina.transport.socket.nio.SocketIoProcessor.read(SocketIoProcessor.java:218)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at org.apache.mina.transport.socket.nio.SocketIoProcessor.process(SocketIoProcessor.java:198)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at org.apache.mina.transport.socket.nio.SocketIoProcessor.access$400(SocketIoProcessor.java:45)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at org.apache.mina.transport.socket.nio.SocketIoProcessor$Worker.run(SocketIoProcessor.java:485)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at org.apache.mina.util.NamePreservingRunnable.run(NamePreservingRunnable.java:51)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)&gt;
&lt;2013-03-18 10:16:18.521 MEZ&gt;:[442]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;at java.lang.Thread.run(Unknown Source)&gt;
</Data>
</EventData>
</Event>

 

#2

 

Protokollname: Application
Quelle: BlackBerry MDS Connection Service
Datum: 18.03.2013 10:16:18
Ereignis-ID: 15000
Aufgabenkategorie:Keine
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: CPO5.OFFEN.LOCAL
Beschreibung:
<2013-03-18 10:16:18.522 MEZ>:[443]:<MDS-CS_CPO5_MDS-CS_1>:<ERROR>:<LAYER = SCM, java.io.IOException message=Eine vorhandene Verbindung wurde vom Remotehost geschlossen>

Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BlackBerry MDS Connection Service" />
<EventID Qualifiers="0">15000</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-03-18T09:16:18.000000000Z" />
<EventRecordID>4693</EventRecordID>
<Channel>Application</Channel>
<Computer>CPO5.OFFEN.LOCAL</Computer>
<Security />
</System>
<EventData>
<Data>&lt;2013-03-18 10:16:18.522 MEZ&gt;:[443]:&lt;MDS-CS_CPO5_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;LAYER = SCM, java.io.IOException message=Eine vorhandene Verbindung wurde vom Remotehost geschlossen&gt;
</Data>
</EventData>
</Event>

 

The server is a german setup, so sorry for the german error strings.

If you need something translated feel free to ask.

 

I hope someone has kind of solution for me.

Please use plain text.
New Contributor
dhjgv
Posts: 9
Registered: ‎03-12-2013
My Device: BB Z10
My Carrier: T-Mobile

Re: Lots off errors in the eventlog: ID 15000

Has no one any idea?

 

I'm in the lucky situation that all support hotlines hadn't any training in BES 10 yet...

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Lots off errors in the eventlog: ID 15000

are people having an issue with their work browser?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
dhjgv
Posts: 9
Registered: ‎03-12-2013
My Device: BB Z10
My Carrier: T-Mobile

Re: Lots off errors in the eventlog: ID 15000

[ Edited ]

No, we havn't, but what do you mean exactly?

 

Internet and Intranet are accessable without problems.

 

The error can't be followed to the causing device if there is one, right?

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New Contributor
wstern01
Posts: 3
Registered: ‎03-12-2013
My Device: Z10
My Carrier: Telekom

Re: Lots off errors in the eventlog: ID 15000

same error in our environment - errors occurred since 2 weeks.

Issue: coupled BB Z10 do not show actual eMails in BB HUB -

it seems that connection do only occure occasionally (1 time per night) ....

 

BES10 environment: W2K8R2 64bit (dedicated for BES10 device manager), MS SQL Server, MS Exchange Server.

 

Error messages in windows application log:

<2013-03-25 13:52:14.576 MEZ>:[18265]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<LAYER = SCM, java.io.IOException message=Eine vorhandene Verbindung wurde vom Remotehost geschlossen>

<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<java.io.IOException: Eine vorhandene Verbindung wurde vom Remotehost geschlossen>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketDispatcher.read0(Native Method)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketDispatcher.read(Unknown Source)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at sun.nio.ch.IOUtil.read(Unknown Source)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketChannelImpl.read(Unknown Source)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.read(SocketIoProcessor.java:218)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.process(SocketIoProcessor.java:198)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.access$400(SocketIoProcessor.java:45)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor$Worker.run(SocketIoProcessor.java:485)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at org.apache.mina.util.NamePreservingRunnable.run(NamePreservingRunnable.java:51)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)>

 

any ideas ??

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New Contributor
awe_BIBUS
Posts: 4
Registered: ‎04-30-2013
My Device: BlackBerry z10
My Carrier: Orange

Re: Lots off errors in the eventlog: ID 15000

[ Edited ]

We have the same issue! And sometimes the work browser is not working anymore.

I hope there will be a update, bugfix for the BES 10 for this issue!

It seams to be a Java problem, sould i update the java version or does the BES 10 need a specific version of the Java Runtime?

 


<2013-05-06 08:44:18.221 MESZ>:[17260]:<MDS-CS_SVR-BBE02-CHFE_MDS-CS_1>:<ERROR>:<LAYER = SCM, java.io.IOException message=Eine vorhandene Verbindung wurde vom Remotehost geschlossen>

Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="BlackBerry MDS Connection Service" />
    <EventID Qualifiers="0">15000</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-05-06T06:44:18.000000000Z" />
    <EventRecordID>5891</EventRecordID>
    <Channel>Application</Channel>
        <Security />
  </System>
  <EventData>
    <Data>&lt;2013-05-06 08:44:18.221 MESZ&gt;:[17260]:&lt;MDS-CS_SVR-BBE02-CHFE_MDS-CS_1&gt;:&lt;ERROR&gt;:&lt;LAYER = SCM, java.io.IOException message=Eine vorhandene Verbindung wurde vom Remotehost geschlossen&gt;
</Data>
  </EventData>
</Event>

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Lots off errors in the eventlog: ID 15000


wstern01 wrote:

same error in our environment - errors occurred since 2 weeks.

Issue: coupled BB Z10 do not show actual eMails in BB HUB -

it seems that connection do only occure occasionally (1 time per night) ....

 

BES10 environment: W2K8R2 64bit (dedicated for BES10 device manager), MS SQL Server, MS Exchange Server.

 

Error messages in windows application log:

<2013-03-25 13:52:14.576 MEZ>:[18265]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<LAYER = SCM, java.io.IOException message=Eine vorhandene Verbindung wurde vom Remotehost geschlossen>

<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<java.io.IOException: Eine vorhandene Verbindung wurde vom Remotehost geschlossen>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketDispatcher.read0(Native Method)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketDispatcher.read(Unknown Source)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at sun.nio.ch.IOUtil.read(Unknown Source)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketChannelImpl.read(Unknown Source)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.read(SocketIoProcessor.java:218)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.process(SocketIoProcessor.java:198)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.access$400(SocketIoProcessor.java:45)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor$Worker.run(SocketIoProcessor.java:485)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at org.apache.mina.util.NamePreservingRunnable.run(NamePreservingRunnable.java:51)>
<2013-03-25 13:52:14.575 MEZ>:[18264]:<MDS-CS_xyz_MDS-CS_1>:<ERROR>:<at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)>

 

any ideas ??


MDS CS has no effect on emails, its for internet browsing

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.