BlackBerry® Enterprise Service 10

[icefrost1]

Hi

I'm getting this error on 2 users in ALRT log as well as a similar entry in Event Log:

[30000] (02/19 07:27:15.696):{0xA04} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent Domain Agent 1 (Application Event Log on BES-SERVER.domain.com) | 02/19/2010 07:27:15  (AFFF4FB0) -> {user@domain.com} MAPIMailbox::MAPIMailbox - OpenMsgStore (0x8004011d) failed, MailboxDN=/o=Domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User0ebd8fa7, ServerDN=/o=Domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCHANGE-SERVER/cn=Microsoft Private MDB

I've recently added 3 users, split all the users into 2 Organizational Units because they are using different domains and I can easily assign e-mail address policies like that. There are 16 out of 17 users in the first OU that work, and 3 out of 4 users in the second OU that work.

Above error happens on two users on two separate OUs/domains, while there are 19 users that work perfectly fine (split across the same two OUs/domains).

I have no clue what's going on here, IEMSTest fails with OpenMsgStore failed, but most of the users work fine. I have set all the permissions on BESAdmin over from the beginning, reinstalled BES, still nothing helps.

Configuration:

1st Server:

Windows 2008 64-bit

Domain Controller

DNS Server (authoritive for one of the domains)

Exchange 2010 (authoritive for both domains)

2nd Server:

Windows 2008 64-bit

BlackBerry Enterprise Server for Microsoft Exchange 5.0.1 MR

Windows Firewall is turned off on both servers, they are on the same subnet, each with static public IP addresses, we've even gone as far as disabling the hardware firewall.

There's a third Linux server that handles DNS for the second domain, doubt that would be relevant though.

I'm also getting a bunch of

CDOCalendar::ProcessWindowsTimezoneInfo- No Index value present

 errors for each and every user in the ALRT log, this has been happening the past two days (above issue started today). I've tried the info in the KB about Mauritius Standard Time, but we're on Central Time (US & Canada), and apparently this issue is not supposed to occur on BES 5.0.1.

Lastly, another error that's been on this server since day one, but never really caused an issue:

[30000] (02/19 03:58:57.046):{0xA04} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Controller (Application Event Log on BES-SERVER.domain.com) | 02/19/2010 03:58:57  (AFFF4E20) -> Could not connect to Service Control Manager at \\127.0.0.1: 1722

Any help would be great appreciated.

Regards,

Lionel

[icefrost1]

Found this in MAGT:

[30041] (02/19 08:38:49.138):{0x16B4} Starting handheld for User
[40704] (02/19 08:38:49.138):{0x16B4} MAPIMailbox::MAPIMailbox ServerDN=/o=Domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCHANGE-SERVER/cn=Microsoft Private MDB, MailboxDN=/o=Domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User0ebd8fa7
[40739] (02/19 08:38:49.140):{0x16B4} MAPIMailbox::MAPIMailbox - ResolveName[1] success for DisplayName='/o=Domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User0ebd8fa7'
[20400] (02/19 08:38:49.142):{0x16B4} {user@domain.com} MAPIMailbox::MAPIMailbox - OpenMsgStore (0x80040204) failed, MailboxDN=/o=Domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User0ebd8fa7, ServerDN=/o=Domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCHANGE-SERVER/cn=Microsoft Private MDB
[40720] (02/19 08:38:49.142):{0x16B4} MAPI call failed. Error 'An unexpected error has occurred.', LowLevelError 0, Component 'MAPI 1.0', Context 644
[20154] (02/19 08:38:49.142):{0x16B4} User User not started
[50079] (02/19 08:38:49.142):{0x16B4} 2 user(s) failed to initialize

[knottyrope]

I found some reference for that error but for BES 4.1, but it still could apply.

http://www.blackberry.com/btsc/KB13128

http://www.blackberry.com/btsc/KB14186

[icefrost1]

Thanks,

I've tried the steps in both, however, the problem persists.

Earlier I had the problem with 3 users, now it's down to 2. I fixed the other user by deleting it from BES and adding again, however, that didn't work for the other 2.

Strange how there are no problems with most of the users, only 2 giving these errors.

[icefrost1]

More info:

IEMSTest:

C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Utility>i
emstest
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
OpenMsgStore() for this profile failed (8004011d)

And I found this by running the AMT:

,SERVER,,,,"[30002] (02/20 00:06:55.783):{0x1A04} Server = , Mailbox =  Description = The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]"
,SERVER,,,,"[30002] (02/20 00:06:56.889):{0x1A04} Server = exchange-srv, Mailbox = /o=Domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User Description = The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]"
,SERVER,,,,"[30002] (02/20 00:06:57.895):{0x1A04} Server = exchange-srv, Mailbox = /o=Domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User Description = The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]"
,SERVER,,,,"[30002] (02/20 00:06:58.901):{0x1A04} Server = exchange-srv, Mailbox = /o=Domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User Description = The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]"
,SERVER,,,,"[30002] (02/20 00:07:00.007):{0x1A04} Server = exchange-srv, Mailbox = /o=Domain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User Description = The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]"

Repeats many times, though I've created a new service account, followed step-by-step the KB to assign permissions, etc, all the usual stuff. Above only happens for one user (but not the 2 users giving problems, another user).

I had a user report that he can't send mail (the user with the MAPI_E_FAILONEPROVIDER errors). Most of the phones are not actively being used, so it's hard to tell whether this is a single case.

I'm still hoping some generous genius can help me out :-). I'm at a complete lost here.

C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Utility>i
emstest
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
OpenMsgStore() for this profile failed (8004011d)

[molsonrocks · Accepted solution]

I had the same problem. Followed all the docs on bes5/Exchange 2010. Looks like RIM's docs are incomplete. Had to run the following command on the Exchange 2010 server to resolve the issue. Set-ThrottlingPolicy -RCAMaxConcurrency $null -identity BESPolicy See here.

molsonrocks.com/?p=63

EDIT: Link Removed

[icefrost1]

Thanks,

I think this is gonna work, I did it a bit differently though, as I didn't have a BESPolicy to begin with. So I created one with RCAMaxConcurrency $null and applied it to the BESAdmin mailbox.

Will let you know how it turns out.

Thank you very much!

Lionel

[markye83]

As per post above, here is a response I received from RIM.

We do now have an article about the incorrect documentation, and this should be available shortly for public access, but here is the draft below:

This needs to be double checked:

------------------------------------------------------------------------------------------------------------------------------------------------------------

Overview

In a Microsoft Exchange 2010 environment, there will be a need to turn off Client Throttling to allow our MAPI connections to the Message Store. By default this is enabled. The BlackBerry Documentation is incorrect when explaining the command. The command is missing a "$."

After the command from the BlackBerry Documentation is run, and when the BlackBerry Enterprise Server is started, some users may start but randomly some may fail.

The MAGT logs may show the following:

20400] (01/13 15:27:09.003):{0x21AC} {email@address.com} MAPIMailbox::MAPIMailbox - OpenMsgStore (0x8004011d) failed, MailboxDN=/o=CGP/ou=First Administrative Group/cn=Recipients/cn=SERVER, ServerDN=/o=AD/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SERVER/cn=Microsoft Private MDB

[40720] (01/13 15:27:09.003):{0x21AC} MAPI call failed. Error 'The information store could not be opened.', LowLevelError 0, Component 'MAPI 1.0', Context 649

--------------------------------------------------------------------------------

Cause

Client Throttling limits the amount of MAPI calls from a MAPI client to the Exchange Server.

--------------------------------------------------------------------------------

Resolution

Open the Microsoft Exchange Management Shell Type Get-ThrottlingPolicy | where {$_.IsDefault -eq $true} | Set-ThrottlingPolicy -RCAMaxConcurrency $null.

Please restart the BlackBerry Controller Service

WARNING: Restarting the BlackBerry Controller may cause mail delays as this will require a rescan of the BlackBerry users mailboxes.

Note: It may take up to 20 minutes for replication to occur and users to start

--------------------------------------------------------------------------------

Additional Information

To view the active properties of the throttling policy, please perform the below steps:

On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management Shell Type Get-ThrottlingPolicy | where {$_.IsDefault -eq $true}

Mark

[bowersmakr]

I am having the same issue only i have already set my throttling policy correctly.  I have been on and off the phone with RIM for hours today and was hoping someone might have some suggestions.

[Laaz]

Hi,

I have a costumer with the same problem.

Even tried to install a new server.

The throttling policy is set, but as soon i create / activate the 21st user it stalls with the same error.

Did you find a solution to this ?

Kind regards

Lasse