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BlackBerry® Enterprise Service 10

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Contributor
moneymate
Posts: 20
Registered: ‎10-12-2011
My Device: BES10 on 10.2
My Carrier: O2

Mail not synhing from UDS to iphone on IOS 7.0.6

Having trouble getting a new iphone 5s to sync down mail. UDS is on 10.2. It activated ok, and prompted for all the usual installs, certs and credentials. The only issue is mail doesnt sync down at all.

This is the first one that I couldnt get working first attempt. Have tried redoing it from scratch after factory reset, to no avail.

I have some identical phones with the same ios version, they were activated before I upgraded UDS to 10.2. They were setup when it was on 10.1.3. They still work fine.

I am wondering which logs are most useful to look at, there's so many different logs in C:\Program Files (x86)\Research In Motion\BlackBerry Device Service\Logs.

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Guru III
knottyrope
Posts: 30,347
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Mail not synhing from UDS to iphone on IOS 7.0.6

i would try this 

 

How to use Outlook Web Access to log Exchange ActiveSync activity for a single mailbox  http://www.blackberry.com/btsc/KB34552

 

 

 

 




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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
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BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Contributor
moneymate
Posts: 20
Registered: ‎10-12-2011
My Device: BES10 on 10.2
My Carrier: O2

Re: Mail not synhing from UDS to iphone on IOS 7.0.6

A different user is fine, so seems to be connected to the mailbox or activesync alright

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Guru III
knottyrope
Posts: 30,347
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Mail not synhing from UDS to iphone on IOS 7.0.6

is the user elevated in AD at all?

is AD inheritance enabled?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Contributor
moneymate
Posts: 20
Registered: ‎10-12-2011
My Device: BES10 on 10.2
My Carrier: O2

Re: Mail not synhing from UDS to iphone on IOS 7.0.6

No, user is a standard user, in the default users OU, same as the working user. Not all security groups are the same though.

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Contributor
moneymate
Posts: 20
Registered: ‎10-12-2011
My Device: BES10 on 10.2
My Carrier: O2

Re: Mail not synhing from UDS to iphone on IOS 7.0.6

[ Edited ]

Seems to be an issue only with users that have a space in their username

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Contributor
moneymate
Posts: 20
Registered: ‎10-12-2011
My Device: BES10 on 10.2
My Carrier: O2

Re: Mail not synhing from UDS to iphone on IOS 7.0.6

Some further info:

On iphones, usernames with spaces in them do not work, they activate but get no mail. On Android (at least the Moto G on android 4.4 I tried), it works ok with the space in the username.

On the iphones, no space in username works fine.

I have logged a case with blackberry support, but don't hold out much hope.

 

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BlackBerry Technical Advisor
-BD-
Posts: 494
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: Mail not synhing from UDS to iphone on IOS 7.0.6

I'll see if I can reporoduce that

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BlackBerry Technical Advisor
-BD-
Posts: 494
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: Mail not synhing from UDS to iphone on IOS 7.0.6

This is reproducible on iOS devices when the account has a space in the user name.  I was able to get Android setup correctly.

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Contributor
moneymate
Posts: 20
Registered: ‎10-12-2011
My Device: BES10 on 10.2
My Carrier: O2

Re: Mail not synhing from UDS to iphone on IOS 7.0.6

I have been on to BB support, and they were able to reproduce the issue with Exchange 2007. I am waiting to hear back from them.

Apparently Exchange 2010 is ok.

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