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BlackBerry® Enterprise Service 10

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Visitor
Posts: 1
Registered: ‎09-11-2009
My Device: Not Specified

Mail sent from device works only for a few recipient addresses

Hi, I am evaluating BES 5.0 on Lotus Domino 8.5.

I setup just one BlackBerry device for test purposes.

After installing and configuring BES and activating the device I got a strange behavior:

- I can receive mail to the device

- Address sync works well

- I can send mail from the device to a particular address in the Internet domain hotmail.it

- I CANNOT SEND MAIL TO ANY OTHER RECIPIENT I TRIED

 

The problem is reproducible: every time I send to that particular recipient it always work and very fast: I can see the log on the Domino console stating that the message arrives and then it is routed out to the recipient @hotmail.it. The recipient receives the message.

Every time I try any other recipient I cannot see any log on the Domino console. The device states it is sent, but after some minutes it shows the sign it has not been sent successfully.

 

How can I debug the issue?

Where should I search some logs to understand the problem?

 

Thank you all

Alessio

Guru III
Posts: 31,341
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Mail sent from device works only for a few recipient addresses

I am not a domino guy but here is a start 

 

default location <drive>:\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

 




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