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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 2
Registered: ‎03-05-2012
My Device: 9780
My Carrier: ORANGE uk

Mobile Fusion Configuration

[ Edited ]

Hi,

 

I am installing a trial version of Mobile Fusion onto and existing BES Express server.  The install goes ok but when it get to the configuration section where you add in the MDM domain I get "An unexpected error occured during the installation process. For more information, check the installation logs on the computer"  Checked the logs and they say

 

<#01>[10000] (02/28 11:34:42.071):{0x2258} Domain [Name[xpress] URL/Host[https://X.X.X.X:3443/X.X.X.X] R[1] CS[1] Alias[xpress] X509 cert - x509ASN[1] Ver[3] EncSz[726] SigAlg[1.2.840.10040.4.3][sha1DSA] Issuer[servername:3443] PKAlg[1.2.840.10040.4.1][DSA] PK[02 81 81 00 96 42 76 be 13 78 11 c6 03 5e d9 fb 2d 68 b2 26 bc f1 25 dd 22 91 fb 90 b1 f9 2d 12 c0 98 58 0a 7d 82 14 a1 2d 0a 83 8a ff fa 7a 88 9e f1 fc b4 27 16 0d 62 8d 94 ca 11 9e 21 ca 02 a4 c9 e2 e1 4e 0f fa 22 12 9a 84 fc bc 66 25 e6 67 99 a2 57 84 36 92 56 f2 45 5c 3b b0 31 81 13 d2 c1 77 c9 5e b6 bf ed 33 da 7a 1c 11 9e 9e 5e 5f bd cc 59 4c ba f2 da e2 72 1a b5 1d a0 a7 16 f6 1e bb a4 ][1024] Valid[1]From[Wednesday, February 23, 2011 12:07:46 PM]To[Sunday, December 07, 2284 12:07:46 PM] SN[4d 64 f8 92 ] Subject[servername] F[77 2d eb 51 37 d0 c3 ea 57 bd 41 18 af a0 5a 0a 24 a9 47 7e ]FAlg[sha1]] did not pass test for add <#03>[30000] (02/28 11:39:52.397):{0x2258} Could not load a caption - defaulting to banner title. <#03>[30000] (02/28 11:39:53.647):{0x2258} Cancelling from MainFrameDlg. <#03>[30000] (02/28 11:39:53.647):{0x2258} Executing stop from MainFrameDlg. ====== END OF LOG ======

 

Any ideas anyone?

Developer
Posts: 229
Registered: ‎05-14-2008
My Device: 8520, 9700

Re: Mobile Fusion Configuration

In the pop-up it show the FQDN. Type this exactly as it states. Case sensitive.

So if: SERVER.DOMAIN.LOCAL
Type: SERVER.DOMAIN.LOCAL
And Not: server.domain.local
Developer
Posts: 229
Registered: ‎05-14-2008
My Device: 8520, 9700

Re: Mobile Fusion Configuration

[ Edited ]

Also don't add the the appended /webconsole/app
Just the FQDN and Port