10-08-2012 06:45 PM
I have a user in a remote office that recently purchased a 9370 with v7.x device software. I guess this version now has an option to create a mail folder on the device. She has done this and moved messages to these folders, but they do not show up in her Exchange mailbox. My BES is on v188.8.131.52. Is this a feature added in a newer maintenance release or service pack 4 or am I just not configured to handle this type of sync to Exchange? If i don't have something configured properly, where should I be looking? If it is a matter of getting to SP 4, are there any "gotchas" in applying this update?
10-09-2012 10:05 AM
I am on BES 5 SP3 MR8 and it ill create the folder on Exchange 2003 SP2 with my 9860 on OS 184.108.40.2064.
not sure where the issue lies for you, check the sync logs for any info
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
Also look in event veiwer to seef if any errors or warnings pertain to your issue
Please post back the log info minus personal info
10-09-2012 01:01 PM
Not seeing anything jump out at me in the logs or event log. Anything particular item I would be seeing?
Also, I'm reviewing the BESAdmin permissions in my Exchange/AD environment. I do have the recommended permissions, but I'm wondering if this is enough for subfolder creation. Almost seems like "Create children" should be assigned, but maybe I don't understand what this does. I don't know what the Administer Information Store does for the besadmin account either.
10-09-2012 02:16 PM
Probably not that. I can log into a computer as besadmin, open Outlook as the end user and create a folder.
The device software is v220.127.116.114. A collegue of mine says there is an update for the Curve, but it won't pull it down wirelessly. I don't know what info that person knows about the device software (she's on vacation). I guess I'll see if I can connect with the user and do an over the wire update.
10-17-2012 06:58 PM
Well, I upgraded the device to v7.1, and now when she creates folders on the device, they sync to Exchange. I'm not sure how to get the folders from the device to Exchange that were created prior to the update.
10-19-2012 10:36 AM
move items out of the folder and them delete the folder and make a new one