No login Screen - Tries forever to connect

BBBBES · ‎11-10-2010

I installed and had BES 5.0 running two months ago. At that time I could log in make changes, and everything seemed to work well.

Now I try logging into the administration service and it sits forever in a Connecting state. - no error.

Any thoughts?

Thanks,

Bruce B.

knottyrope · ‎06-25-2008

try restarting BAS service?

did you upgrade Java?

Look in the BES logs?

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

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BBBBES · ‎11-10-2010

try restarting BAS service? Yes

did you upgrade Java? Just now

Look in the BES logs? Not seeing the logs in that directory location.

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

knottyrope · ‎06-25-2008

i didnt say to upgrade java

Follow this Kb to help you now since you did

Also modify

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Option Number 3

-Xmx1024m
by
-Xmx768m

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

BBBBES · ‎11-10-2010

The paths correctly report ...\jre1.6.0_15\

The KB doc reports jre1.5.<X_XX>

Is it supposed to be 1.5?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Option Number 3

-Xmx1024m
by
-Xmx768m - This is the current setting.

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