09-18-2012 02:30 AM
We can't seem to find a solution regarding a couple of users where after activation, Outlook contacts won't synch with their BlackBerry devices. We recently migrated some users from legacy support to Cloud services. The devices have been deprovisioned from legacy support, wiped, and then activated on the new platform, but since then, the Outlook contacts do not synch into the devices. We have so far done the following steps:
1. De-provisioned, then re-provisioned.
2. Resent Service Books
None of these seemed to resolve the issue about the contacts synching at all.
09-18-2012 09:47 AM
What version BES and Mail server version?
What is De-Provisioned?
09-19-2012 11:50 AM
On the devices, open the Address Book, hit the Menu, go to Options.
How many Contact Lists are present?
If everything is working properly, there should only be one with the user's email address.
Click on it, and make sure that Wireless Synchronization is enabled.
If it is, go to the previous screen where you see the Contact Lists, and type in "rset" with no quotes.
You should see a prompt indicating that the Contact List will be wiped and reloaded.
Contact should start flowing down within 5-10 minutes.
09-20-2012 10:41 AM
Start with this.
In outlook Make a new folder for contacts called backup
move all contacts to the folder and wait for all to be removed from device
then pull battery on device and put back in
After device boots move contacts from backup to the contacts folder and wait for them all to appear
Make a new contact in outlook and see if it gets to the device.
can als try