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BlackBerry® Enterprise Service 10

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Regular Contributor
iceguy
Posts: 52
Registered: ‎02-21-2012
My Device: Blackberry Q / Playbook
Accepted Solution

Playbook Activation "Unable to contact server...."

[ Edited ]

I am trying to activate a Playbook against the BES10 server.

 

The user already has a  Blackberry 10 handset activate successfully against the BES10 server.

 

I get the error "Unable to contact server, please check connectivity or server address"

 

I have followed those instructions:

 

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB32997&sliceId=2&cmd=displayKC&d...

 

But found no errors.

 

Any suggestions?

Regular Contributor
iceguy
Posts: 52
Registered: ‎02-21-2012
My Device: Blackberry Q / Playbook

Re: Playbook Activation "Unable to contact server...."

Any proposals....

 

I am able to activate the Blackberry Z handset, but not the PlayBook

Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: Playbook Activation "Unable to contact server...."

Could you try an activation via usb cable web desktop manager?
Regular Contributor
iceguy
Posts: 52
Registered: ‎02-21-2012
My Device: Blackberry Q / Playbook

Re: Playbook Activation "Unable to contact server...."

Apparently, the server name to use under "Work mail" is not the machine name (i.e. mail.domain.com) but something called "SRP ID"

 

To find the "SRP ID" of the BDS open the *cached.property file under:

 

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\Servers\<server_name>\config

 

Search for SRP.UID. The "SRP IP" has the format S85970xxx

 

Amazing that this is called "server name"....

 

This allowed me to activate the Playbook against the BDS on the corporate wifi

Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: Playbook Activation "Unable to contact server...."

Well - its much easier to get the SRP ID - you see that on the user on BDS, on the server in component view, etc.
You also can use the FQDN of the server if the Playbook is in the corporate WiFi.
And the activation email describes what you have to enter there (even a variable for the SRP ID is set) :smileytongue:
Regular Contributor
iceguy
Posts: 52
Registered: ‎02-21-2012
My Device: Blackberry Q / Playbook

Re: Playbook Activation "Unable to contact server...."

Strangely it did not work to use the FQDN, only using the SRP ID worked..

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Playbook Activation "Unable to contact server...."

BlackBerry NOC has no idea what your FQDN means as BES connects to the NOC via port 3101 with out your domain info.

 




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