03-18-2013 08:38 PM - edited 03-18-2013 08:39 PM
I am trying to activate a Playbook against the BES10 server.
The user already has a Blackberry 10 handset activate successfully against the BES10 server.
I get the error "Unable to contact server, please check connectivity or server address"
I have followed those instructions:
But found no errors.
Solved! Go to Solution.
03-19-2013 01:51 PM
Apparently, the server name to use under "Work mail" is not the machine name (i.e. mail.domain.com) but something called "SRP ID"
To find the "SRP ID" of the BDS open the *cached.property file under:
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\Servers\<server_name>\config
Search for SRP.UID. The "SRP IP" has the format S85970xxx
Amazing that this is called "server name"....
This allowed me to activate the Playbook against the BDS on the corporate wifi
03-20-2013 04:05 AM
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
03-20-2013 10:57 AM
BlackBerry NOC has no idea what your FQDN means as BES connects to the NOC via port 3101 with out your domain info.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V