Prepopulat
I recently had a user who wiped their device. EA went fine and the user is able to send/receive email fine, but they would like 30 days of email populated on their blackberry.
I've verified that the registry keys are in place, with no typos. I've verified the BES settings are reflecting the message count and message age settings correctly.
I've looked at the MAGT logs and it shows that prepo force is true and days = 30.
I'm at a loss and would love any advice is anyone has some 
Background info: Exchange 2007/BES/Windows SBS 2008 64-bit. If any more information is required I would be happy to provide.
Thanks in advance for any help!
Re: Prepopulat
If using the same PIN upon activation look at this KB
KB04713 - Enable message prepopulation for all users on a BlackBerry Enterprise Server
For subfolders you have to enable them first.
KB11434 - No messages are displayed in subfolders following enterprise activation
and for older ones that wont prepopulate here are some tricks.
In the BlackBerry smartphone user's mailbox, create a subfolder of the Inbox called Recover.
Drag the email messages to be restored to the Recover folder.
On the Home screen of the BlackBerry smartphone, click Messages.
Click Search.
Set the Search Type to Remote.
Set the Service to Desktop.
Set the Folder to Recover.
Press the Menu key and click Search.
While viewing the search results, press the Menu key.
Click Add All.
The message headers for the email messages will be added to the message list on the BlackBerry smartphone.
or
- In the search results, highlight a message.
- Press the
key. - To view more available search results, click Get More Results.
- To add the message that you highlighted to your message inbox, click Add.
- To add all the messages from the search results to your message inbox, click Add All.
- To delete the search results, click Delete Search.
- To start a new search, click Search by.
