11-27-2012 12:13 PM
I recently had a user who wiped their device. EA went fine and the user is able to send/receive email fine, but they would like 30 days of email populated on their blackberry.
I've verified that the registry keys are in place, with no typos. I've verified the BES settings are reflecting the message count and message age settings correctly.
I've looked at the MAGT logs and it shows that prepo force is true and days = 30.
I'm at a loss and would love any advice is anyone has some
Background info: Exchange 2007/BES/Windows SBS 2008 64-bit. If any more information is required I would be happy to provide.
Thanks in advance for any help!
Solved! Go to Solution.
11-27-2012 12:59 PM
Also, for the record: I wiped the device and "deleted the user and removed the blackberry information from the user's mail system". I then performed an EA, but same results. No historical email .. Noticed the device has the same PIN however, not sure how that all plays into the equation.
11-27-2012 01:59 PM
If using the same PIN upon activation look at this KB
For subfolders you have to enable them first.
and for older ones that wont prepopulate here are some tricks.
In the BlackBerry smartphone user's mailbox, create a subfolder of the Inbox called Recover.
Drag the email messages to be restored to the Recover folder.
On the Home screen of the BlackBerry smartphone, click Messages.
Set the Search Type to Remote.
Set the Service to Desktop.
Set the Folder to Recover.
Press the Menu key and click Search.
While viewing the search results, press the Menu key.
Click Add All.
The message headers for the email messages will be added to the message list on the BlackBerry smartphone.
11-27-2012 03:01 PM
11-27-2012 03:55 PM
glad to hear you are doing better