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BlackBerry® Enterprise Service 10

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New Contributor
SaiBork
Posts: 5
Registered: ‎02-09-2012
My Device: Admin
My Carrier: Admin

Public folder contacts not showing on blackberry device

We have two clients that have requested to be able to see the Public Folder Contacts on their blackberry.


For both clients:
- the besadmin user has owner permissions on the folder
- via servers and components -> component view -> email the correct Public folder has been added
- via manage user, for each user that needs the folder, I selected the public folder in the messaging configuration

Both clients are using blackberrys with OS 6.


Client 1:
For one user this has worked and was able to select the View Folder option in her contacts, but the other users are not seeing the View Folder option.


BES Server:
Windows Server 2008 R2 Enterprise SP1, 64-bit
BlackBerry® Enterprise Server Express 5.0.3.41

 

Exchange server:
Windows Server 2008 R2 Enterprise SP1, 64-bit
Exchange 2010 (14.00.0722.000)

 

 

 

Client 2:
For the second client there is only one user available for testing and also does not have the above option.


BES Server:
Windows Server 2003 Standard SP2, 32-bit
BlackBerry® Enterprise Server 5.0.2.28

 

Exchange server:
Windows Server 2008 Standard SP2, 64-bit
Exchange 2007 (08.02.0301.000)

 

Blackberry details for Client 2:
Blackberry 9800
v6.0.0.246 (Bundle 695, Platform 6.4.0.105)

 

 

Client 2's menu when pressing the blackberry button while being in the contacts:

Switch Application

Hide Keyboard

Enable reduced keyboard

View

Edit

Delete

Send contact card

Add to Home screen

New contact

New Group

Call CONTACT (the contact I was in)

Text CONTACT (the contact I was in)

Lookup

Filter

SIM phone book

Switch input language

Options

Help

Close

 

 

 

Any idea how to get the user to be able to see this option?

Please use plain text.
New Contributor
SaiBork
Posts: 5
Registered: ‎02-09-2012
My Device: Admin
My Carrier: Admin

Re: Public folder contacts not showing on blackberry device

Anyone?

 

I have resend it service books etc, but still no luck in getting them to show the view folder option.

Please use plain text.
Guru III
knottyrope
Posts: 30,002
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Public folder contacts not showing on blackberry device

is besadmin owner of public folders?

 

is the user a allowed person to access the fodler?

 




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New Contributor
SaiBork
Posts: 5
Registered: ‎02-09-2012
My Device: Admin
My Carrier: Admin

Re: Public folder contacts not showing on blackberry device

Yes and yes.

 

As stated in the original post it actually works just fine for 1 user, but the other users in the same company do not have the option on the blackberry.

 

All users are able to access the contacts within outlook.

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New Contributor
SaiBork
Posts: 5
Registered: ‎02-09-2012
My Device: Admin
My Carrier: Admin

Re: Public folder contacts not showing on blackberry device

Nobody?
Please use plain text.
New Contributor
rtg2
Posts: 2
Registered: ‎01-22-2013
My Device: 9700
My Carrier: None

Re: Public folder contacts not showing on blackberry device

Did you ever solve this problem?  I have a very similar sounding issue myself...

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New Contributor
SaiBork
Posts: 5
Registered: ‎02-09-2012
My Device: Admin
My Carrier: Admin

Re: Public folder contacts not showing on blackberry device

I believe this was solved in the end by wiping the blackberry and re-activating it to BES.

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