We have two clients that have requested to be able to see the Public Folder Contacts on their blackberry.
For both clients:
- the besadmin user has owner permissions on the folder
- via servers and components -> component view -> email the correct Public folder has been added
- via manage user, for each user that needs the folder, I selected the public folder in the messaging configuration
Both clients are using blackberrys with OS 6.
Client 1:
For one user this has worked and was able to select the View Folder option in her contacts, but the other users are not seeing the View Folder option.
BES Server:
Windows Server 2008 R2 Enterprise SP1, 64-bit
BlackBerry® Enterprise Server Express 5.0.3.41
Exchange server:
Windows Server 2008 R2 Enterprise SP1, 64-bit
Exchange 2010 (14.00.0722.000)
Client 2:
For the second client there is only one user available for testing and also does not have the above option.
BES Server:
Windows Server 2003 Standard SP2, 32-bit
BlackBerry® Enterprise Server 5.0.2.28
Exchange server:
Windows Server 2008 Standard SP2, 64-bit
Exchange 2007 (08.02.0301.000)
Blackberry details for Client 2:
Blackberry 9800
v6.0.0.246 (Bundle 695, Platform 6.4.0.105)
Client 2's menu when pressing the blackberry button while being in the contacts:
Switch Application
Hide Keyboard
Enable reduced keyboard
View
Edit
Delete
Send contact card
Add to Home screen
New contact
New Group
Call CONTACT (the contact I was in)
Text CONTACT (the contact I was in)
Lookup
Filter
SIM phone book
Switch input language
Options
Help
Close
Any idea how to get the user to be able to see this option?
