Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Super Contributor
swotam
Posts: 323
Registered: ‎05-10-2011
My Device: Z10

Re: Question: How to enable Work Drives on the BES10 server?

The user needs to go to the Work perimeter and open the BlackBerry World - Work app. The BlackBerry Work Drives app should appear under the Public Apps section.

 

Also, you should confirm that you've published the app and associated it with the user or a group the user is a member of.

----------
BESX 5.0.4, SQL 2008, Exchange 2010 SP2 RU4a
Please use plain text.
New Contributor
whatson
Posts: 5
Registered: ‎05-17-2013
My Device: Z10
My Carrier: Telekom DE

Re: Question: How to enable Work Drives on the BES10 server?

Why can't anyone place a complete answer here?

The question is addressed as if we are all pros in the area of work drives.  Some of us newbees would like to know the complexities of getting the app available in the "Work" area, or more accurately how to ge tthe app available in "Blackberry World - Work"  for installation in the Work area.  I think it is pretty simple to do the rest as soon as the app is installed.

 

Can someone provide a link to that (BES) configuration / installation document?  We have all seen links, more than enough times on various forums, how to create the drives once the app is installed.  Work drives in the "Personal" space are of no use but the app is easy to find and install in Blackberry World (Personal).

 

Look forward to help on this matter.

Thanks,

Randy.

Please use plain text.
Contributor
Mgamiet
Posts: 17
Registered: ‎02-10-2012
My Device: Torch
My Carrier: Rogers

Re: Question: How to enable Work Drives on the BES10 server?

Hello Randy,

To make the work drives available in the workspace you have to publish the work drive application as Software application on bes software config.

M
Please use plain text.
Contributor
Mgamiet
Posts: 17
Registered: ‎02-10-2012
My Device: Torch
My Carrier: Rogers

Re: Question: How to enable Work Drives on the BES10 server?

Then apply that software config to user. User then installs app on device when in work mode.
M
Please use plain text.
Contributor
hobbitsgiant
Posts: 22
Registered: ‎07-02-2013
My Device: Z10
My Carrier: SingTel

Re: Question: How to enable Work Drives on the BES10 server?

[ Edited ]

Here is a breakdown of the steps:-

 

To be performed on the BlackBerry Enterprise Service 10...

 

Application Deployment:-

 

Add an application from BlackBerry World:

  1. Open the BlackBerry Administration Service Console
  2. Expand Software
  3. Expand Applications
  4. Select Add BlackBerry World Applications
  5. Enter the URL of an application to add to BlackBerry Enterprise Service 10 and click Next

(URLs can be found by searching for the applications here: http://appworld.blackberry.com/webstore/?lang=en_us – e.g URL for BlackBerry Work Drives is http://appworld.blackberry.com/webstore/content/19576122/?lang=en&countrycode=SG )

  1. The BlackBerry Administration Service will identify the Application. Click Publish Application

 

Create a Software Configuration:

  1. Expand Software
  2. Select Create a Software Configuration
  3. Enter a name for the software configuration and click Save
  4. Click Manage Software Configuration
  5. Select the name of the Software Configuration created in step 3
  6. Click the Applications tab
  7. Select Edit Software Configuration
  8. Select Add Applications to Software Configuration
  9. Select the checkbox next to the application which was published previously and click Add to Software Configuration
  10. Select Save All

 

Assign a Software Configuration to a User or Group

  1. Select Manage Users
  2. Search for and Select the users to assign the Software Configuration
  3. Click the Software Configuration tab in the user profile
  4. Select Edit User
  5. Select the Software Configuration created in the previous section and click Add

Click Save to apply the Software Configuration to the user and the applications will appear in the work area BlackBerry World - Work for the user to download.

Please use plain text.
New Contributor
whatson
Posts: 5
Registered: ‎05-17-2013
My Device: Z10
My Carrier: Telekom DE

Re: Question: How to enable Work Drives on the BES10 server?

That was the right answer, Everything works now!

Please use plain text.
Guru III
knottyrope
Posts: 30,117
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Question: How to enable Work Drives on the BES10 server?


whatson wrote:

Why can't anyone place a complete answer here?

 



because most of us forget what it is like to be a newb

 

i followed the manual and it would not show up until a few days later on. Never did figure out the why, but glad it works now

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
govindannarayanan
Posts: 4
Registered: ‎01-07-2014
My Device: q5
My Carrier: airtel

Re: Question: How to enable Work Drives on the BES10 server?

we are connected to the BES 10 server, but still work drive app we are not able to connect and accessible..? any clarification that we have to mentioend the path as : // 1.1.1.1/test or \\1.1.1.1\test . confusing. if any video link please add

Please use plain text.
Guru III
knottyrope
Posts: 30,117
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Question: How to enable Work Drives on the BES10 server?

i did

 

\\FQDN\\ShareName

and

\\IP\ShareName

 

and both worked

 

Do the users have permission to view the folder?

Any firewall blocking it?

in same subnet or VLAN routed?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.