BlackBerry® Enterprise Service 10

[Hape]

We have a strange behavior,

two users are complaining that recurring appintments were disappeard from Outlook and BB.

But only recurring appointments. All others are still there. Sync of new appointments is ok.

All the old reccuring appointments are gone.

Does anyone have any idea where to search?

We are running BES 5.0.3 MR6 for Exchange.

Outlook version is: Outlook 2010

Exchange version is: Exchange 2010 SP2

Thanks and regards

[knottyrope]

What version CDO.DLL is installed on BES and Exchange Server too?

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...

if needing updating

CDO 1.2.1 from here
http://www.microsoft.com/downloads/details.aspx?FamilyID=94274318-27c4-4d8d-9bc5-3e6484286b1f&Displa...

KB15779 How to install or upgrade CDO 1.2.1

Are you using CDO or EWS?

How to enable BlackBerry Enterprise Server 5.0 to use Microsoft Exchange Web Services

Also check the sync log

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

Where the first pair of digits are the Agent ID you set.

[Hape]

Hi knottyrope,

the CDO versions on BES and Exchange are 6.5.8211.0

We do not use EWS.

I checked the SYNC logs from the day were the users reported me the disappeared appointments. But could not find any errors or failures. Also in the event log I could not find anything related to the user.

Is this issue something known to you? I mean that specialy reccurring appointments disappearing.

What I know is, that both users have dalagates in Outlook. Could this have something to do with it?

Any further ideas?

regards

[knottyrope]

Thats an old version of CDO, I would update it to the latest one and see if it persists