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BlackBerry® Enterprise Service 10

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CHI-LTD
Posts: 26
Registered: ‎02-22-2011
My Device: Various!
My Carrier: Vodafone UK

Registering with BDS OTA

Hi

We are having major issues activating a playbook 2 device on our new BES10 Server (BDS).

I haven't set up an SSL cert as yet on the exchange side (as i thought i don't need it for MDM?).

So, I have managed to associate a device with MDM/BDS going via USB lead and web desktop manager.

Problem i now have is registering over the air.  We have no issues registering to our existing BES5 server OTA with v5, v6 and v7 os devices.  We have added the new IP of thje BES10 server to the firewall for port 3101.  But the device is failing to register.

Ideas?

Thanks

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Registering with BDS OTA

Hi CHI-LTD,

Sorry to hear about the issues you are having activating the BlackBerry PlayBook tablets. To resolve this, I would recommend trying method 3 in this KB article. "How to activate a BlackBerry PlayBook or BlackBerry 10 smartphone to the BlackBerry Device Service" KB31844

 

Let me know if that helps.


-FS


 


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