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BlackBerry® Enterprise Service 10

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Contributor
L0cke
Posts: 14
Registered: ‎04-19-2011
My Device: Curve 8520
Accepted Solution

Reminders appearing for appointments not showing on Blackberry

[ Edited ]

We have a couple of users that have reoccurring meetings setup. They show on Outlook fine, but they don't show on the device. However, they do still get the reminder popup on their device.

 

All other Calendar items are visible and sync no problem.

 

I have tried:

 

  • Hard Reboot
  • Reload User
  • Toggle Wireless Sync on and off in the Calendar app
  • Delete and resend Service Books

 

Any ideas as to why these one or two meetings wouldn't show on the device, when all others do, and yet they still get the reminder popup for it?

 

Thanks.

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Reminders appearing for appointments not showing on Blackberry

What device and OS?

 

What version BES and mail server?

 




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Contributor
L0cke
Posts: 14
Registered: ‎04-19-2011
My Device: Curve 8520

Re: Reminders appearing for appointments not showing on Blackberry

Both users are using 9300 on Software Version: 5.0.0.977 (Platform 6.3.0.63)

 

BES Version: 5.0.3 MR4

 

Exchange: 2010 SP1

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Reminders appearing for appointments not showing on Blackberry

Can you try changing the time on it by 15 minutes in outlook and see if it gets to the device after.

 

I have seen some older recurring appts do this.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
L0cke
Posts: 14
Registered: ‎04-19-2011
My Device: Curve 8520

Re: Reminders appearing for appointments not showing on Blackberry

Thanks. Will try and let you know how it goes.
Contributor
L0cke
Posts: 14
Registered: ‎04-19-2011
My Device: Curve 8520

Re: Reminders appearing for appointments not showing on Blackberry

@knottyrope, just wanted to let you know that your suggestion worked :-) I got them to alter the Reminder time, save it, then change it back and save it again. It then synchronised the meeting and the others in the series.

 

Nice one!

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Reminders appearing for appointments not showing on Blackberry

Thanks for the compliment, I have run into some odd issues with my users.

 

Glad to see you are doing better

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V