BlackBerry® Enterprise Service 10

[L0cke]

We have a couple of users that have reoccurring meetings setup. They show on Outlook fine, but they don't show on the device. However, they do still get the reminder popup on their device.

All other Calendar items are visible and sync no problem.

I have tried:

• Hard Reboot
• Reload User
• Toggle Wireless Sync on and off in the Calendar app
• Delete and resend Service Books

Any ideas as to why these one or two meetings wouldn't show on the device, when all others do, and yet they still get the reminder popup for it?

Thanks.

[knottyrope]

What device and OS?

What version BES and mail server?

[L0cke]

Both users are using 9300 on Software Version: 5.0.0.977 (Platform 6.3.0.63)

BES Version: 5.0.3 MR4

Exchange: 2010 SP1

[knottyrope · Accepted solution]

Can you try changing the time on it by 15 minutes in outlook and see if it gets to the device after.

I have seen some older recurring appts do this.

[L0cke]

Thanks. Will try and let you know how it goes.

[L0cke]

@knottyrope, just wanted to let you know that your suggestion worked :-) I got them to alter the Reminder time, save it, then change it back and save it again. It then synchronised the meeting and the others in the series.

Nice one!

[knottyrope]

Thanks for the compliment, I have run into some odd issues with my users.

Glad to see you are doing better