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BlackBerry® Enterprise Service 10

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New Contributor
phil_r
Posts: 6
Registered: ‎05-27-2009
My Device: Blackberry 8310

Removal of app from multiple Blackberries

Hi everyone.  I have about 100 BB's out there with the IBM Sametime chat client on.  I need to remove this from those devices, as we are now on Outlook/Exchange.  Thing is, there's no software policy or such on the BES server to push the client out so it's not like I can just "reverse" that.  What's the best way to removing Sametime from the handhelds without having everyone connect to the Desktop Manager and removing it manually?

 

We're now BES 5 on Exchange, the devices are mostly 8800's and 8700's with a few 8310's.

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Removal of app from multiple Blackberries

I don't know if this has been resolved in BES 5.0 or not ... but previously to remove the Sametime client from a handheld you had to do it manually ... no way around it.  It has to do with the app being signed by RIM.
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New Contributor
phil_r
Posts: 6
Registered: ‎05-27-2009
My Device: Blackberry 8310

Re: Removal of app from multiple Blackberries

Well basically the solution is to add the client into the BES as any other piece of software, then set it up as Disallowed and assign that to all handhelds, that way the BES will remove it from all the devices.

 

It has to be a precise version match thought - 1.1.32 won't remove 1.1.27 for example.

 

Phil.

 

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Removal of app from multiple Blackberries


phil_r wrote:

Well basically the solution is to add the client into the BES as any other piece of software, then set it up as Disallowed and assign that to all handhelds, that way the BES will remove it from all the devices.

 

It has to be a precise version match thought - 1.1.32 won't remove 1.1.27 for example.

 

Phil.

 


 

Did that actually work?  I've done that with the Sametime client before and it DOES NOT remove.  Other apps remove graciously, but the RIM signed ones do not.

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New Contributor
phil_r
Posts: 6
Registered: ‎05-27-2009
My Device: Blackberry 8310

Re: Removal of app from multiple Blackberries

I'm still in the process of working on it - we have v1.1.27 which is so old, even RIM don't have it on their ftp archive server.  I've had to pull backups and half-way rebuild the previous BES server to access the files.  I've assigned it to a test user but I haven't had chance to check the device yet.
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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Removal of app from multiple Blackberries


phil_r wrote:
I'm still in the process of working on it - we have v1.1.27 which is so old, even RIM don't have it on their ftp archive server.  I've had to pull backups and half-way rebuild the previous BES server to access the files.  I've assigned it to a test user but I haven't had chance to check the device yet.

I think you'll find it doesn't work.

 

Just make sure the disposition isn't set to required and then let the users remove the app on their own.

 

It sucks, yes ... but its how it has to be done.

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If you've found a solution through a post; please mark it as a solution.
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http://blog.port3101.org/hdawg/
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Retired
vector
Posts: 121
Registered: ‎03-31-2008
My Device: Not Specified

Re: Removal of app from multiple Blackberries

[ Edited ]

RIM Signed apps will need to be removed manually (user interaction).

OC client, Sametime etc are all Rim signed

 

i'll test in 5.0 and keep you all posted.

Message Edited by vector on 06-02-2009 10:41 AM
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New Contributor
phil_r
Posts: 6
Registered: ‎05-27-2009
My Device: Blackberry 8310

Re: Removal of app from multiple Blackberries

It's kinda ridculous - to listen to RIM, BES 5 is the second coming - it can do everything you know!  Except remove their own apps, apparently.  Surely common sense says, that if you have a mechanism for automatically deploying software, then that same mechanism should be able to be used to remove the same software.

 

I really don't want to have to step 100 users through manual removal.

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Removal of app from multiple Blackberries


phil_r wrote:
... I really don't want to have to step 100 users through manual removal.

My bet, unfortunately is you will.

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
Please use plain text.
Retired
vector
Posts: 121
Registered: ‎03-31-2008
My Device: Not Specified

Re: Removal of app from multiple Blackberries

Phil, these mechanisms are in place for security not for inconvenience to our customers.

Please contact support using the normal channels if you require assistance.

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