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BlackBerry® Enterprise Service 10

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New Member
pitoun
Posts: 2
Registered: ‎08-22-2013
My Device: Z10
Accepted Solution

SPR Disconnected - BES 10.1

[ Edited ]

Hello,

 

I need to control that I got the right SRP 'cos since two days SRP Status is shown as disconnected.

I have actually an SRP starting with TXXXXXXXX. 

 

Where can I find, on Balckberry's website, my SRP to be sure that I use the right one ?

 

Many thanks for your help.

 

Regards

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: SPR Disconnected - BES 10.1

if starting with a T then it is a trial SRP, how long have you been running it?

 

usually its only 60 days

 




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New Member
pitoun
Posts: 2
Registered: ‎08-22-2013
My Device: Z10

Re: SPR Disconnected - BES 10.1

[ Edited ]

I finaly found my right SRP on 

BlackBerry Account Center, Order History, Order Number - XXXXXXX,  BES10 Server Software v10.1, Software, SRP Id(s) !!!

 

That was the solution !-)

 

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: SPR Disconnected - BES 10.1

I am wondering how you got the temp SRP in the first place.

 

BES 10 comes with a non expiring SRP since its release

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V