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BlackBerry® Enterprise Service 10

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New Member
Fred321513
Posts: 1
Registered: ‎06-20-2013
My Device: None

UDS and APNs

I've recently installed BES 10.1 trial for a customer to test the UDS functionality. I have an APN certificate from Apple but on the APNs Certificate Status screen the "Connection Status" shows as failed.
The certificate has had authenticated users allowed to read the private key but this hasn't changed anything. The logs in C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Logs\Core and C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Logs\RIM.UDS.GUI don't have any errors.
I've also used process monitor and network monitor to find out if there are any errors or what ports it is trying to use. No obvious issues in process monitor and no network activity to a remote site. 

I thought the connection status test required access to gateway.push.apple.com tcp/2195 but I'm not seeing any activity on this port.

Any ideas?

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Super Contributor
swotam
Posts: 323
Registered: ‎05-10-2011
My Device: Z10

Re: UDS and APNs

Make sure your firewall allows outbound initiated traffic on port 3101 to ca.bbsecure.com (where you replace ca with whatever country code is appropriate for your region).

 

Check out KB34193:

 

http://www.blackberry.com/btsc/KB34193

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BESX 5.0.4, SQL 2008, Exchange 2010 SP2 RU4a
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Enterprise SME
-BD-
Posts: 521
Registered: ‎05-15-2008
My Device: Z10

Re: UDS and APNs

Make sure you imported the .pfx file saved at the end of the APNs wizard to the personal certficiate store of local computer on the server that the Core is installed on. 

 

To check this go to start-run and type mmc.  Go to files->add/remove snap in->certificates->local computer and finish.  Then expand personal and click on certificates.  I believe the APNs certificate starts with APSP and then the serial number.

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