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BlackBerry® Enterprise Service 10

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edgeychris
Posts: 1
Registered: ‎11-14-2012
My Device: Bold

URGENT! Blackberry devices are not communication with BESX Server after reboot

Hi All,

 

I have a big issue here, been on going for 2 days now! Our external Support team were doing some work on our Backup exec software which needed to reboot our Exchange 2010 server, which also hold BESX, since the restart none of our blackberry devices (21 of them) are communicating with the server! Tried restarting BES services multiple times, Restarted the server again, iv just installed BESX 5.0.4 to no avail, I can't re-associate users with a new device I tried either! 

 

Thanks

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Guru III
knottyrope
Posts: 30,622
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: URGENT! Blackberry devices are not communication with BESX Server after reboot

Start with the MAGT log and tehn MDAT to see what the issue is

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




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