11-17-2012 04:50 PM
I set up whitelisting on our blackberries as per the following article.
Now the other personal accounts (BIS accounts) have stopped working and when I did a battery pull the email accounts were gone... and i can't access email settings from the device.
I'm thinking there must be some websites I need to add to the whitelist... can anyone help please?
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11-19-2012 02:35 AM - edited 11-19-2012 02:35 AM
That must be unrelated, getting BIS e-mails is independent on having access to web sites. If you have lost all your BIS accounts, try to set them up in the setup tool on the device, or, if that doesn't work, go to the Blackberry BIS page of your carrier and resend the service books.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
11-19-2012 10:22 AM
On the handset, go to:
For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.
For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.
Wait 2 minutes and see if registration to network happens.
Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
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