Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Contributor
Romax
Posts: 24
Registered: ‎08-08-2013
My Device: Z10

Unable to Sync "deleted Items" with BB10 devices

Dear all,

 

I am having issues synchronizing the deleted items folder with the devices in our company.

 

We are using Exchange 2010 with ActiveSync.

Everything else works fine, but I can't seem to enable sync on "deleted items" folder.

 

If I go to settings -> edit account -> Edit folder settings

 

The deleted items folder is greyed out, and I can't check it.

 

How can I clear this issue?

 

The goal is for my users to be able to delete completely an Email from the server through the device.

 

BES version: 10.1.2

Device OS version: 10.1.0.4181

 

Thanks in advance

Retired
LoneWolf902
Posts: 166
Registered: ‎04-25-2013
My Device: BlackBerry Z10, BlackBerry Q10, Bold 9900

Re: Unable to Sync "deleted Items" with BB10 devices

Hello Romax,

Thank you for your question regarding Syncing deleted items. 

 

This is currently how it is in BlackBerry 10. There will be an option in a future release so that you can enable the redirection of the deleted folder.

Let me know if you have any other questions.

- LW

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!

New Contributor
Chiang
Posts: 3
Registered: ‎11-19-2013
My Device: Q5

Re: Unable to Sync "deleted Items" with BB10 devices

Hi, would also like to know when this option will be available (would like to sync the deleted item too). Thanks!

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to Sync "deleted Items" with BB10 devices

I know with with OS 10.2.1 and BES 10.1.3 you can now sync deleted items

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Chiang
Posts: 3
Registered: ‎11-19-2013
My Device: Q5

Re: Unable to Sync "deleted Items" with BB10 devices

Thanks a lot! I updated the software and now I can sync deleted folder. :smileyhappy: