10-08-2013 09:05 AM
I am having issues synchronizing the deleted items folder with the devices in our company.
We are using Exchange 2010 with ActiveSync.
Everything else works fine, but I can't seem to enable sync on "deleted items" folder.
If I go to settings -> edit account -> Edit folder settings
The deleted items folder is greyed out, and I can't check it.
How can I clear this issue?
The goal is for my users to be able to delete completely an Email from the server through the device.
BES version: 10.1.2
Device OS version: 10.1.0.4181
Thanks in advance
10-16-2013 10:37 AM
Thank you for your question regarding Syncing deleted items.
This is currently how it is in BlackBerry 10. There will be an option in a future release so that you can enable the redirection of the deleted folder.
Let me know if you have any other questions.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
11-19-2013 09:48 AM
I know with with OS 10.2.1 and BES 10.1.3 you can now sync deleted items
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V