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BlackBerry® Enterprise Service 10

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Contributor
jcalda
Posts: 13
Registered: ‎05-24-2013
My Device: Z10/Q10
Accepted Solution

Unable to activate any BB device Q10/Z10/PlayBook after upgrade BDS10 to BDS 10.1

[ Edited ]

Hello, 

after upgrade server BDS 10 to BDS 10.1 I'm not able to activate any  BB (Q10/Z10/PlayBook) device over air / USB / WIFI.

 

Phone activation over WIFI/Air

Contacting server

Establishing secure communication with server

Sending device information

Activation can't be completed. Check that you are connected to a network or contact your administrator for assistance.

 

Phone activation over USB Webdesktop

Activating device

configuring the work space

Completed with errors: activation failed.

Not activated. Error code [30].

 

Activation of PlayBook

Contacting server

Establishing secure communication with server

Sending device information

Configuring the work space

Sending enrloment configuration to server

Unable to enroll. Plese use advanced setup.

  

Please help. 

Contributor
jcalda
Posts: 13
Registered: ‎05-24-2013
My Device: Z10/Q10

Re: Unable to activate any BB device Q10/Z10/PlayBook after upgrade BDS10 to BDS 10.1

Here is log from BDS10_EMWS_01_20130526_0002

 

[DEBUG] (05/26 21:23:18:244):{AsynchronousPushServiceThread} EMWS:smileyfrustrated:ent Poke to: http://BDS10.drevosrot.cz:8080/push2 with query parameters:
[DEBUG] (05/26 21:23:18:244):{AsynchronousPushServiceThread} EMWS:X-Rim-Push-Id: null
[DEBUG] (05/26 21:23:18:244):{AsynchronousPushServiceThread} EMWS:smileyfrustrated:tatus Code was: 200
[DEBUG] (05/26 21:23:28:265):{http-8081-exec-4} SynchronousDispatcher:smileytongue:athInfo: /
[INFO ] (05/26 21:23:28:266):{http-8081-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:smileyfrustrated:tart processing: OPTIONS /
[ERROR] (05/26 21:23:28:266):{http-8081-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:Certificate attribute of request is null
[INFO ] (05/26 21:23:28:266):{http-8081-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:smileytongue:erimeterId: null
[INFO ] (05/26 21:23:28:286):{http-8081-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:Complete processing: Status=200
[DEBUG] (05/26 21:23:28:645):{http-8081-exec-5} SynchronousDispatcher:smileytongue:athInfo: /enrol/6fccb71d-349f-4225-920c-01dc5cca2e7a
[INFO ] (05/26 21:23:28:646):{http-8081-exec-5} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:smileyfrustrated:tart processing: PUT /enrol/6fccb71d-349f-4225-920c-01dc5cca2e7a
[INFO ] (05/26 21:23:28:651):{http-8081-exec-5} EMWS:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:spekeRequest instantiated
[INFO ] (05/26 21:23:28:651):{http-8081-exec-5} EMWS:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:Not parsing devicePerimeter as integer
[INFO ] (05/26 21:23:29:836):{http-8081-exec-5} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:Complete processing: Status=200
[DEBUG] (05/26 21:23:30:201):{http-8081-exec-1} SynchronousDispatcher:smileytongue:athInfo: /enrol/6fccb71d-349f-4225-920c-01dc5cca2e7a
[INFO ] (05/26 21:23:30:202):{http-8081-exec-1} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:smileyfrustrated:tart processing: POST /enrol/6fccb71d-349f-4225-920c-01dc5cca2e7a
[DEBUG] (05/26 21:23:31:343):{http-8081-exec-1} DeviceActivator:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:JReloadUser::JReloadUser - userConfigId=75
[DEBUG] (05/26 21:23:31:359):{http-8081-exec-1} DeviceActivator:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:JReloadUser::smileyvery-happy:oReloadUser - Reload User ...
[DEBUG] (05/26 21:23:31:376):{http-8081-exec-1} DeviceActivator:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:JReloadUser::smileyvery-happy:oReloadUser - done ReloadUser
[INFO ] (05/26 21:23:31:377):{http-8081-exec-1} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:Complete processing: Status=200
[DEBUG] (05/26 21:23:38:488):{http-8444-exec-4} SynchronousDispatcher:smileytongue:athInfo: /
[INFO ] (05/26 21:23:38:488):{http-8444-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:smileyfrustrated:tart processing: OPTIONS /
[INFO ] (05/26 21:23:38:490):{http-8444-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:smileytongue:erimeterId: acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:38:493):{http-8444-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:Complete processing: Status=200
[DEBUG] (05/26 21:23:39:051):{http-8444-exec-5} SynchronousDispatcher:smileytongue:athInfo: /
[INFO ] (05/26 21:23:39:052):{http-8444-exec-5} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:smileyfrustrated:tart processing: OPTIONS /
[INFO ] (05/26 21:23:39:053):{http-8444-exec-5} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:smileytongue:erimeterId: acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:39:056):{http-8444-exec-5} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549}:Complete processing: Status=200
[DEBUG] (05/26 21:23:39:834):{http-8444-exec-1} SynchronousDispatcher:smileytongue:athInfo: /acea8151-d942-41f6-9674-4516d8aef298/device/status
[DEBUG] (05/26 21:23:39:835):{http-8444-exec-1} MWSHandler:attempting lookup based on perimeter id acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:39:844):{http-8444-exec-1} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyfrustrated:tart processing: POST /acea8151-d942-41f6-9674-4516d8aef298/device/status
[INFO ] (05/26 21:23:40:138):{http-8444-exec-1} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Complete processing: Status=200
[DEBUG] (05/26 21:23:40:699):{http-8444-exec-2} SynchronousDispatcher:smileytongue:athInfo: /acea8151-d942-41f6-9674-4516d8aef298/device/capabilities
[DEBUG] (05/26 21:23:40:699):{http-8444-exec-2} MWSHandler:attempting lookup based on perimeter id acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:40:702):{http-8444-exec-2} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyfrustrated:tart processing: POST /acea8151-d942-41f6-9674-4516d8aef298/device/capabilities
[INFO ] (05/26 21:23:40:755):{http-8444-exec-2} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Complete processing: Status=200
[DEBUG] (05/26 21:23:41:257):{http-8444-exec-3} SynchronousDispatcher:smileytongue:athInfo: /acea8151-d942-41f6-9674-4516d8aef298/device/hwInfo
[DEBUG] (05/26 21:23:41:258):{http-8444-exec-3} MWSHandler:attempting lookup based on perimeter id acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:41:260):{http-8444-exec-3} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyfrustrated:tart processing: POST /acea8151-d942-41f6-9674-4516d8aef298/device/hwInfo
[INFO ] (05/26 21:23:41:280):{http-8444-exec-3} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Complete processing: Status=200
[DEBUG] (05/26 21:23:41:753):{http-8444-exec-4} SynchronousDispatcher:smileytongue:athInfo: /acea8151-d942-41f6-9674-4516d8aef298/device/swInfo
[DEBUG] (05/26 21:23:41:754):{http-8444-exec-4} MWSHandler:attempting lookup based on perimeter id acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:41:757):{http-8444-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyfrustrated:tart processing: POST /acea8151-d942-41f6-9674-4516d8aef298/device/swInfo
[DEBUG] (05/26 21:23:41:781):{http-8444-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyvery-happy:evice Software version [10.1.0.1483]
[INFO ] (05/26 21:23:41:796):{http-8444-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Complete processing: Status=200
[DEBUG] (05/26 21:23:42:320):{http-8444-exec-5} SynchronousDispatcher:smileytongue:athInfo: /acea8151-d942-41f6-9674-4516d8aef298/service/capabilities
[DEBUG] (05/26 21:23:42:321):{http-8444-exec-5} MWSHandler:attempting lookup based on perimeter id acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:42:324):{http-8444-exec-5} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyfrustrated:tart processing: GET /acea8151-d942-41f6-9674-4516d8aef298/service/capabilities
[INFO ] (05/26 21:23:42:344):{http-8444-exec-5} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Complete processing: Status=200
[DEBUG] (05/26 21:23:43:852):{http-8444-exec-1} SynchronousDispatcher:smileytongue:athInfo: /acea8151-d942-41f6-9674-4516d8aef298/device/liabilityState
[DEBUG] (05/26 21:23:43:852):{http-8444-exec-1} MWSHandler:attempting lookup based on perimeter id acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:43:856):{http-8444-exec-1} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyfrustrated:tart processing: GET /acea8151-d942-41f6-9674-4516d8aef298/device/liabilityState
[INFO ] (05/26 21:23:43:866):{http-8444-exec-1} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Failed to get liabiliy state for perimeter: 75 returning default liability state: NA
[INFO ] (05/26 21:23:43:867):{http-8444-exec-1} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Complete processing: Status=200
[DEBUG] (05/26 21:23:44:487):{http-8444-exec-2} SynchronousDispatcher:smileytongue:athInfo: /acea8151-d942-41f6-9674-4516d8aef298/decryptionEngine/publicCertificate
[DEBUG] (05/26 21:23:44:488):{http-8444-exec-2} MWSHandler:attempting lookup based on perimeter id acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:44:490):{http-8444-exec-2} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyfrustrated:tart processing: GET /acea8151-d942-41f6-9674-4516d8aef298/decryptionEngine/publicCertificate
[INFO ] (05/26 21:23:44:501):{http-8444-exec-2} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Complete processing: Status=200
[DEBUG] (05/26 21:23:50:071):{http-8444-exec-3} SynchronousDispatcher:smileytongue:athInfo: /acea8151-d942-41f6-9674-4516d8aef298/device/liabilityState
[DEBUG] (05/26 21:23:50:072):{http-8444-exec-3} MWSHandler:attempting lookup based on perimeter id acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:50:076):{http-8444-exec-3} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyfrustrated:tart processing: POST /acea8151-d942-41f6-9674-4516d8aef298/device/liabilityState
[INFO ] (05/26 21:23:50:097):{http-8444-exec-3} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Complete processing: Status=200
[DEBUG] (05/26 21:23:51:481):{http-8444-exec-4} SynchronousDispatcher:smileytongue:athInfo: /acea8151-d942-41f6-9674-4516d8aef298/device/seedPerimeter
[DEBUG] (05/26 21:23:51:481):{http-8444-exec-4} MWSHandler:attempting lookup based on perimeter id acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:51:484):{http-8444-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyfrustrated:tart processing: GET /acea8151-d942-41f6-9674-4516d8aef298/device/seedPerimeter
[INFO ] (05/26 21:23:51:495):{http-8444-exec-4} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Complete processing: Status=404
[DEBUG] (05/26 21:23:51:960):{http-8444-exec-5} SynchronousDispatcher:smileytongue:athInfo: /acea8151-d942-41f6-9674-4516d8aef298/perimeters
[DEBUG] (05/26 21:23:51:961):{http-8444-exec-5} MWSHandler:attempting lookup based on perimeter id acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:51:965):{http-8444-exec-5} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyfrustrated:tart processing: GET /acea8151-d942-41f6-9674-4516d8aef298/perimeters
[INFO ] (05/26 21:23:51:998):{http-8444-exec-5} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Complete processing: Status=200
[DEBUG] (05/26 21:23:52:495):{http-8444-exec-1} SynchronousDispatcher:smileytongue:athInfo: /acea8151-d942-41f6-9674-4516d8aef298/user/canAddDevice
[DEBUG] (05/26 21:23:52:500):{http-8444-exec-1} MWSHandler:attempting lookup based on perimeter id acea8151-d942-41f6-9674-4516d8aef298
[INFO ] (05/26 21:23:52:503):{http-8444-exec-1} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:smileyfrustrated:tart processing: GET /acea8151-d942-41f6-9674-4516d8aef298/user/canAddDevice
[INFO ] (05/26 21:23:52:520):{http-8444-exec-1} MWSHandler:{BlackBerry/10.1.0.1483 EMA/10.1.0.1483 IMEI/356760055723265 PIN/720284549.jcalda.75}:Complete processing: Status=500

Contributor
jcalda
Posts: 13
Registered: ‎05-24-2013
My Device: Z10/Q10

Re: Unable to activate any BB device Q10/Z10/PlayBook after upgrade BDS10 to BDS 10.1

Here is log from DISP

{jcalda} MFH: contentType=IPPP, sizeOTA=57, sizeOTW=42, TransactionId=2009510163, Tag=685798457, device=2AEEAB85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30518] (05/27 12:07:39.760):{0xFA8} [BIPPe] {jcalda} Forwarding data to ext service (IPPP), size=152, extTag=54, Tag=685798457
<#03>[30222] (05/27 12:07:39.798):{0xFAC} {jcalda} MFH: contentType=IPPP, sizeOTA=155, sizeOTW=186, TransactionId=2009510164, Tag=1770648496, device=2AEEAB85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30518] (05/27 12:07:39.798):{0xFAC} [BIPPe] {jcalda} Forwarding data to ext service (IPPP), size=297, extTag=55, Tag=1770648496
<#03>[30222] (05/27 12:07:40.676):{0xFB0} {jcalda} MTH: contentType=IPPP, sizeOTA=308, sizeOTW=482, TransactionId=1107427328, Tag=42, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30313] (05/27 12:07:40.682):{0xFB0} {jcalda} Sending external data to device, contentType=IPPP, routing=S54576864, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum, size=415, cmd=0x3, TransactionId=1107427328, Tag=42, Submit=0
<#03>[30368] (05/27 12:07:40.939):{0xFB4} {jcalda} Packet has been delivered to device, Tag=42
<#03>[30222] (05/27 12:07:41.248):{0xFB8} {jcalda} MFH: contentType=IPPP, sizeOTA=66, sizeOTW=51, TransactionId=2009510165, Tag=1827165672, device=2AEEAB85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30518] (05/27 12:07:41.248):{0xFB8} [BIPPe] {jcalda} Forwarding data to ext service (IPPP), size=161, extTag=56, Tag=1827165672
<#03>[30222] (05/27 12:07:41.287):{0xFBC} {jcalda} MFH: contentType=IPPP, sizeOTA=190, sizeOTW=233, TransactionId=2009510166, Tag=663359058, device=2AEEAB85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30518] (05/27 12:07:41.287):{0xFBC} [BIPPe] {jcalda} Forwarding data to ext service (IPPP), size=344, extTag=57, Tag=663359058
<#03>[30222] (05/27 12:07:42.390):{0xFC0} {jcalda} MTH: contentType=IPPP, sizeOTA=324, sizeOTW=520, TransactionId=1107427329, Tag=43, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30313] (05/27 12:07:42.390):{0xFC0} {jcalda} Sending external data to device, contentType=IPPP, routing=S54576864, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum, size=431, cmd=0x3, TransactionId=1107427329, Tag=43, Submit=0
<#03>[30368] (05/27 12:07:42.577):{0xFC4} {jcalda} Packet has been delivered to device, Tag=43
<#03>[30222] (05/27 12:07:42.767):{0xFC8} {jcalda} MFH: contentType=IPPP, sizeOTA=512, sizeOTW=661, TransactionId=2009510167, Tag=-408136895, device=2AEEAB85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30518] (05/27 12:07:42.767):{0xFC8} [BIPPe] {jcalda} Forwarding data to ext service (IPPP), size=772, extTag=58, Tag=-408136895
<#03>[30222] (05/27 12:07:44.723):{0xFCC} {jcalda} MTH: contentType=IPPP, sizeOTA=580, sizeOTW=775, TransactionId=1107427330, Tag=44, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30313] (05/27 12:07:44.723):{0xFCC} {jcalda} Sending external data to device, contentType=IPPP, routing=S54576864, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum, size=687, cmd=0x3, TransactionId=1107427330, Tag=44, Submit=0
<#03>[30368] (05/27 12:07:44.837):{0xFD0} {jcalda} Packet has been delivered to device, Tag=44
<#03>[30222] (05/27 12:07:45.010):{0xFD4} {jcalda} MFH: contentType=IPPP, sizeOTA=1489, sizeOTW=1746, TransactionId=2009510168, Tag=-1755107281, device=2AEEAB85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30518] (05/27 12:07:45.010):{0xFD4} [BIPPe] {jcalda} Forwarding data to ext service (IPPP), size=1857, extTag=59, Tag=-1755107281
<#03>[30487] (05/27 12:07:47.711):{0x1440} Received RPC command (ReloadUser, UserId=7)
<#03>[30041] (05/27 12:07:47.726):{0x1440} Starting account for BBAcctID=[jcalda, UserId=7]
<#03>[30464] (05/27 12:07:47.726):{0x1440} {jcalda} Duplicate pending PIN [2AEEAB85] detected, reset pending PIN for jcalda
<#03>[30448] (05/27 12:07:47.727):{0x1440} {jcalda} User changed (agent): id=7, email=jcalda@drevosrot.cz, device=<none>[2AEEAB85];A1132737-D816-4042-92F3-DE9FE333646A, routing=S54576864, agent=<none>, time=51A33073, ext=1, wl=0, keys=(0:0:0)
<#03>[30068] (05/27 12:07:47.727):{0x1440} User jcalda, UserId=7 starting up...
<#03>[30448] (05/27 12:07:47.728):{0xFD8} {jcalda} User changed (agent): id=6, email=jcalda@drevosrot.cz, device=<none>;05A32A32-1AC7-4D7E-BBA0-6988DD7827B2, routing=S54576864, agent=<none>, time=51A32BD0, ext=1, wl=0, keys=(0:0:0)
<#03>[30222] (05/27 12:07:47.788):{0xFDC} {jcalda} MTH: contentType=IPPP, sizeOTA=2876, sizeOTW=3287, TransactionId=1107427331, Tag=45, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30313] (05/27 12:07:47.788):{0xFDC} {jcalda} Sending external data to device, contentType=IPPP, routing=S54576864, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum, size=2983, cmd=0x3, TransactionId=1107427331, Tag=45, Submit=0
<#03>[30368] (05/27 12:07:47.954):{0xFE0} {jcalda} Packet has been delivered to device, Tag=45
<#03>[30222] (05/27 12:07:48.152):{0xFE4} {jcalda} MFH: contentType=IPPP, sizeOTA=26, sizeOTW=11, TransactionId=2009510169, Tag=1249197737, device=2AEEAB85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30518] (05/27 12:07:48.153):{0xFE4} [BIPPe] {jcalda} Forwarding data to ext service (IPPP), size=121, extTag=60, Tag=1249197737
<#03>[30222] (05/27 12:07:48.161):{0xFE8} {jcalda} MTH: contentType=IPPP, sizeOTA=20, sizeOTW=11, TransactionId=1107427332, Tag=46, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30313] (05/27 12:07:48.162):{0xFE8} {jcalda} Sending external data to device, contentType=IPPP, routing=S54576864, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum, size=126, cmd=0x3, TransactionId=1107427332, Tag=46, Submit=0
<#03>[30368] (05/27 12:07:48.505):{0xFEC} {jcalda} Packet has been delivered to device, Tag=46
<#03>[30222] (05/27 12:07:52.637):{0xFF0} {jcalda} MFH: contentType=IPPP, sizeOTA=66, sizeOTW=51, TransactionId=2009510170, Tag=-370433844, device=2AEEAB85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30518] (05/27 12:07:52.637):{0xFF0} [BIPPe] {jcalda} Forwarding data to ext service (IPPP), size=161, extTag=61, Tag=-370433844
<#03>[30222] (05/27 12:07:52.716):{0xF7C} {jcalda} MFH: contentType=IPPP, sizeOTA=226, sizeOTW=246, TransactionId=2009510171, Tag=689018517, device=2AEEAB85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30518] (05/27 12:07:52.716):{0xF7C} [BIPPe] {jcalda} Forwarding data to ext service (IPPP), size=357, extTag=62, Tag=689018517
<#03>[30452] (05/27 12:07:52.955):{0xFF8} CheckUserListChanges: found 1 removed user
<#03>[30045] (05/27 12:07:52.955):{0xFF8} Stopping account for BBAcctID=[jcalda, UserId=6]
<#03>[30070] (05/27 12:07:52.956):{0xF80} User jcalda, UserId=6 shutting down...
<#03>[30222] (05/27 12:07:53.006):{0xF84} {jcalda} MTH: contentType=IPPP, sizeOTA=1436, sizeOTW=1623, TransactionId=1107427333, Tag=47, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30313] (05/27 12:07:53.006):{0xF84} {jcalda} Sending external data to device, contentType=IPPP, routing=S54576864, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum, size=1543, cmd=0x3, TransactionId=1107427333, Tag=47, Submit=0
<#03>[30368] (05/27 12:07:53.117):{0xF88} {jcalda} Packet has been delivered to device, Tag=47
<#03>[30222] (05/27 12:07:53.283):{0xF8C} {jcalda} MFH: contentType=IPPP, sizeOTA=826, sizeOTW=811, TransactionId=2009510172, Tag=1956145276, device=2AEEAB85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30518] (05/27 12:07:53.283):{0xF8C} [BIPPe] {jcalda} Forwarding data to ext service (IPPP), size=922, extTag=63, Tag=1956145276
<#03>[30222] (05/27 12:07:53.375):{0xF90} {jcalda} MTH: contentType=IPPP, sizeOTA=20, sizeOTW=11, TransactionId=1107427334, Tag=48, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum
<#03>[30313] (05/27 12:07:53.375):{0xF90} {jcalda} Sending external data to device, contentType=IPPP, routing=S54576864, device=2aeeab85;X0TlaoiEEFe90WyYaBAIvhwYXIo/otoATp65j4Ac3QhWqpCl9SCYEZ2dNsfavbum, size=126, cmd=0x3, TransactionId=1107427334, Tag=48, Submit=0
<#03>[30558] (05/27 12:07:53.456):{0xFF8} Total number of users: 2
<#03>[30368] (05/27 12:07:53.629):{0xF94} {jcalda} Packet has been delivered to device, Tag=48

Contributor
jcalda
Posts: 13
Registered: ‎05-24-2013
My Device: Z10/Q10

Re: Unable to activate any BB device Q10/Z10/PlayBook after upgrade BDS10 to BDS 10.1

Even clean install wount solve it. I have no idea what to do. I have valid licensis for BES 10.1 and it is not working on clean install or after upgrade. Please help!!

New Contributor
stefan2904
Posts: 5
Registered: ‎05-19-2011
My Device: 9700

Re: Unable to activate any BB device Q10/Z10/PlayBook after upgrade BDS10 to BDS 10.1

[ Edited ]

Exactly the same issue here, the device shows the following (does it take the same steps at your device?):

 

- Contacting server

- Establishing secure communication with server

- Sending device information

- Deleting previous workspace

- Activation error: Activation can’t be completed. Check that you are connected to a network or contact your administrator for assistance.

 

 

The EMWS log shows the following:

 

[DEBUG] (05/28 11:43:04:561):{http-38444-exec-4} SynchronousDispatcher:smileytongue:athInfo: /da5deb81-3cd2-4262-811c-2f569d277410/user/canAddDevice

[DEBUG] (05/28 11:43:04:563):{http-38444-exec-4} MWSHandler:attempting lookup based on perimeter id da5deb81-3cd2-4262-811c-2f569d277410

[INFO ] (05/28 11:43:04:568):{http-38444-exec-4} MWSHandler:{BlackBerry/10.0.10.690 EMA/10.0.10.690 IMEI/354897051281088 PIN/617637591.<user>.41}:smileyfrustrated:tart processing: GET /da5deb81-3cd2-4262-811c-2f569d277410/user/canAddDevice

[INFO ] (05/28 11:43:04:604):{http-38444-exec-4} MWSHandler:{BlackBerry/10.0.10.690 EMA/10.0.10.690 IMEI/354897051281088 PIN/617637591.<user>.41}:Complete processing: Status=500

 

In my test environment I am able to activate the device, and it shows Status=200 in the EMWS log (and an extra line about weblicensing) and continues:

 

[DEBUG] (05/28 09:33:17:966):{http-8444-exec-4} SynchronousDispatcher:smileytongue:athInfo: /8d7b7c8c-eb41-440c-850e-fd752acb9688/user/canAddDevice

[DEBUG] (05/28 09:33:17:977):{http-8444-exec-4} MWSHandler:attempting lookup based on perimeter id 8d7b7c8c-eb41-440c-850e-fd752acb9688

[INFO ] (05/28 09:33:17:981):{http-8444-exec-4} MWSHandler:{BlackBerry/10.0.10.690 EMA/10.0.10.690 IMEI/354897051281088 PIN/617637591.<user>.12}:smileyfrustrated:tart processing: GET /8d7b7c8c-eb41-440c-850e-fd752acb9688/user/canAddDevice

[DEBUG] (05/28 09:33:21:367):{http-8444-exec-4} HttpRequestUtility:{BlackBerry/10.0.10.690 EMA/10.0.10.690 IMEI/354897051281088 PIN/617637591.<user>.12}:HTTP response code: 200 from GET https://<ip>443/weblicensing/restws/licensing/acquirelicense/individualLiable/1

[INFO ] (05/28 09:33:21:369):{http-8444-exec-4} MWSHandler:{BlackBerry/10.0.10.690 EMA/10.0.10.690 IMEI/354897051281088 PIN/617637591.<user>.12}:Complete processing: Status=200

 

Anyone any idea on how to solve this? I tried with/without simcard and with/without WiFi.

Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: Unable to activate any BB device Q10/Z10/PlayBook after upgrade BDS10 to BDS 10.1

I'm wondering about "Deleting previous workspace" - can you wipe the whole device and try it again?
New Contributor
stefan2904
Posts: 5
Registered: ‎05-19-2011
My Device: 9700

Re: Unable to activate any BB device Q10/Z10/PlayBook after upgrade BDS10 to BDS 10.1

Already tried couple of times, it keeps saying 'Deleting previous workspace'. Almost looks like a wipe is not wiping everything.
Contributor
jcalda
Posts: 13
Registered: ‎05-24-2013
My Device: Z10/Q10

Re: Unable to activate any BB device Q10/Z10/PlayBook after upgrade BDS10 to BDS 10.1

It is not problem of wiping, I have bought brand new Q10 and tried to activated with no success. I have tried over the Air, Wifi, Usb. Nothing is working. And it is telling deleting previews work space but here was no one before.

 

Jeff 

Contributor
mirparx
Posts: 22
Registered: ‎10-26-2011
My Device: Curve 8520

Re: Unable to activate any BB device Q10/Z10/PlayBook after upgrade BDS10 to BDS 10.1

Same issue here too.... 

Retired
LoneWolf902
Posts: 166
Registered: ‎04-25-2013
My Device: BlackBerry Z10, BlackBerry Q10, Bold 9900

Re: Unable to activate any BB device Q10/Z10/PlayBook after upgrade BDS10 to BDS 10.1

Hello jcalda, 

 

Thank you for your question in regards to not being able to activate a device on your BES 10.1 server.

 

Can you confirm the type of DNS entry you have setup for the BAS Pool name? If it is a DNS Alias record can you delete it and add a Host (A) record and reboot the server and then attempt a activation?

- LW

 

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