Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
ab_bb
Posts: 9
Registered: ‎07-09-2014
My Device: Iphone
Accepted Solution

Unable to login to UDS after Update BES 10.1 -> 10.2

[ Edited ]

Hello there.

I updated a customers BES from 10.1 -> 10.2. It ran through smoothly, without errors. But when i checked all the consoles the UDS didnt let me log in. Instead the following message appeared:

"An error occurred. The site might be temporarily unavailable. Click OK to attempt to return to the login page."

I searched google and found quite a few articles about possible reasons, but no solution worked so far.

Some more information:

in some logs sicne the update the following appears:

https://Servername:9081/dm/auth":hostname in certificate didn't match: <Servername> != <rim udsserverroot_xyz

Anyone have any ideas or needs more information, i would really appreciate it and gladly provide more information, i just need to know what you need.

Blackberry itself runs fine, people get mails and can send them just fine, just cant access the UDS anymore.


 

thx in advance


 

Alex


updated because it is  BES10 and not a BSE10 


 

 

New Contributor
ab_bb
Posts: 9
Registered: ‎07-09-2014
My Device: Iphone

Re: Unable to login to UDS after Update BES 10.1 -> 10.2

Hello there,

 

can really no one help or at least needs more information to help?

 

Cheerios

 

Alex

Super Contributor
fermanagh
Posts: 278
Registered: ‎04-01-2008
My Device: Z30

Re: Unable to login to UDS after Update BES 10.1 -> 10.2

Hi,

 

Have you checked that both the communication and Core modules under IIS are started?

 

Any errors in event viewer?

Don't forget to hit like if I resolved your issue! :smileyhappy:
New Contributor
ab_bb
Posts: 9
Registered: ‎07-09-2014
My Device: Iphone

Re: Unable to login to UDS after Update BES 10.1 -> 10.2

Hello there,

 

both modules are started. Sorry that i reply so late. i was at a customer the last few days. There are no errors in the event log. Do you need any logfile excerpts from trhe balcberry server?

New Contributor
ab_bb
Posts: 9
Registered: ‎07-09-2014
My Device: Iphone

Re: Unable to login to UDS after Update BES 10.1 -> 10.2

This topic is closed. as noone could really help, we decided to install a new BES 10.2.3 from scratch.