06-25-2012 10:46 AM
Hello guys, when you have an issue where the BlackBerry Smartphone is unable to receive email messages but able to send do the next steps:
-Delete the Desktop[CMIME] from the device.
-Perform a hard reset to the device (remove the battery for 10 seconds).
-Reboot the device.
-Once the device is up and running resend the service books from the BAS to the device.
-Wait a few seconds and go back to service books on the device to see if the new Desktop[CMIME] was received. If it was received do some testing with emails to see if now the device can receive emails.
-If the device did not receive the new Desktop[CMIME] service book on the device try a PIN to PIN message to see if the device has data-coverage.
-If the device has good data-coverage regenerate the encryption keys on the device ( http://www.blackberry.com/btsc/KB20355) . If the new encryption keys were received do some test again with emails to see if now the device can receive email messages.
06-25-2012 11:04 AM
Check mail filters?
Check this KB?
06-26-2012 08:58 AM
The first thing that you want to check after the Messages Settings would be the Service Books which is not posted in the Knowledge Base Article.
06-26-2012 10:03 AM
are you fixed now or need more help?
06-26-2012 11:20 AM
Actually I was posting information for people with this kind of issues so they can follow the steps in case they have a problem receiving email messages, so I do not have any issue with the email flow.
06-26-2012 12:01 PM
I thought you had an issue as the subject did not list it as a tip
not as common as some other issues but it does crop up every now and then