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BlackBerry® Enterprise Service 10

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Contributor
Posts: 12
Registered: ‎06-22-2012
My Device: BlackBerry PlayBook Tablet
My Carrier: ****

Unable to receive email messages, but able to send email messages.

Hello guys, when you have an issue where the BlackBerry Smartphone is unable to receive email messages but able to send do the next steps:

 

-Delete the Desktop[CMIME] from the device.
-Perform a hard reset to the device (remove the battery for 10 seconds).
-Reboot the device.
-Once the device is up and running resend the service books from the BAS to the device.
-Wait a few seconds and go back to service books on the device to see if the new Desktop[CMIME] was received. If it was received do some testing with emails to see if now the device can receive emails.

-If the device did not receive the new Desktop[CMIME] service book on the device try a PIN to PIN message to see if the device has data-coverage.
-If the device has good data-coverage regenerate the encryption keys on the device ( http://www.blackberry.com/btsc/KB20355) . If the new encryption keys were received do some test again with emails to see if now the device can receive email messages.

 

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to receive email messages, but able to send email messages.

Check mail filters?

 

Check this KB?

 

KB11172 Unable to receive email messages

 




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Contributor
Posts: 12
Registered: ‎06-22-2012
My Device: BlackBerry PlayBook Tablet
My Carrier: ****

Re: Unable to receive email messages, but able to send email messages.

The first thing that you want to check after the Messages Settings would be the Service Books which is not posted in the Knowledge Base Article.

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to receive email messages, but able to send email messages.

are you fixed now or need more help?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 12
Registered: ‎06-22-2012
My Device: BlackBerry PlayBook Tablet
My Carrier: ****

Re: Unable to receive email messages, but able to send email messages.

Actually I was posting information for people with this kind of issues so they can follow the steps in case they have a problem receiving email messages, so I do not have any issue with the email flow.

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to receive email messages, but able to send email messages.

I thought you had an issue as the subject did not list it as a tip

 

not as common as some other issues but it does crop up every now and then

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 12
Registered: ‎06-22-2012
My Device: BlackBerry PlayBook Tablet
My Carrier: ****

Re: Unable to receive email messages, but able to send email messages.

Thanks my friend.