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BlackBerry® Enterprise Service 10

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Contributor
mhooper
Posts: 22
Registered: ‎07-08-2008
My Device: Not Specified

Unable to save attachments on BB device

Good Morning

 

I am trying to figure out why we cannot save attachments to any BB device on our BES, I have gone through all the IT Policies and checked all the settings that i can think of with no avail.

 

I can open attachments but there is no option to save them at all, This is also affecting our Playbook users as they are unable to open any attachment at all on the playbook.

 

any Ideas?

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to save attachments on BB device

what version BES?

 

Are you using device encrption?

 

are you savin to the media card or internal storage?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
mhooper
Posts: 22
Registered: ‎07-08-2008
My Device: Not Specified

Re: Unable to save attachments on BB device

what version BES? 5.0.2

 

Are you using device encrption? Not that i know of

 

are you savin to the media card or internal storage? I dont even have an option to save the attachment

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to save attachments on BB device

have you tried to use a default IT policy? hopefully you never modified it.

 

on the device it self can you see if encryption is enabled?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
mhooper
Posts: 22
Registered: ‎07-08-2008
My Device: Not Specified

Re: Unable to save attachments on BB device

Yes i am in the default policy, and no Encryption is not enabled
Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to save attachments on BB device

maybe size limit set to 0?

 

How to change the maximum file size of attachments that users can download

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
mhooper
Posts: 22
Registered: ‎07-08-2008
My Device: Not Specified

Re: Unable to save attachments on BB device

I wish it was that easy, I have gone through all the KB docs and gone through all the settings i could find on this, googled till my fingers have bled ect.. ect..

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to save attachments on BB device

Do you have an OS 6 or 7 device? With that you can look at your IT policy settings to see if one is affecting you.

 

options, Security, View IT policy

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.