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BlackBerry® Enterprise Service 10

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Trusted Contributor
Tweedle
Posts: 162
Registered: ‎07-31-2008
My Device: RIM Z10

Unable to swich users to another server

Hi. I have farm of serwers BES around the world. When I try to move user from one serwer to another there is an information about:

 

One or more errors occurred. The user was not switched to a different BlackBerry Enterprise Server

 

How can I track in logs what cause this error? My configuration is

 

BES 5.0.4 and Web Console on another serwer (5.0.4.27)

This not make mistakes, who does nothing.
Włodzimierz Lenin

BES 5.0.4,BES 10.2
Guru III
knottyrope
Posts: 30,781
Registered: ‎06-25-2008
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Re: Unable to swich users to another server

How are you moving the user? BAS or transporter?

 

 

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




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Trusted Contributor
Tweedle
Posts: 162
Registered: ‎07-31-2008
My Device: RIM Z10

Re: Unable to swich users to another server

I know where is logs files but which one I need to search? I use BAS to move uers becouse there is a BES servers in one domain and operate on one database. I try to make move user and search in event logs maybe something will be there. I asume that transporter is use to move users from different domain and different database?
This not make mistakes, who does nothing.
Włodzimierz Lenin

BES 5.0.4,BES 10.2
Trusted Contributor
Tweedle
Posts: 162
Registered: ‎07-31-2008
My Device: RIM Z10

Re: Unable to swich users to another server

So i found in BBAS-AS logs only one line:

 

$Proxy660.moveUserToAnotherDestination(Unknown Source)

 

and I think there is something with 5.0.4 update. Before I update my servers this work perfectly.

 

When I try to run it from command line:

 

BESUserAdminClient.exe -p XXX -move -u [email_address] -utype email_address -b sourceBES -t targetBES

 

i recive an error:

 

(11/06 12:14:04) Running command...
(11/06 12:14:04) Runtime exception occured
(11/06 12:14:04) ...Done
(11/06 12:14:04) Command Results:
,Runtime exception occured

 

but in logs there is no information what happend.

 

 But when I used a RoveMobile Admin there is no problem to swich users between servers.

 

I think there is a some bug in java script in BES 5.0.4

 

 

This not make mistakes, who does nothing.
Włodzimierz Lenin

BES 5.0.4,BES 10.2