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BlackBerry® Enterprise Service 10

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New Contributor
PJudt
Posts: 2
Registered: ‎04-16-2012
My Device: Multipe Devices
My Carrier: Multiple Providers
Accepted Solution

Universal Device Service Installation Failed @ Finalize Installation

Hello Everyone,

 

     I'm attempting to install UDS and have yet been able to get a successful install after several days and two different servers.  Any insight would be appreciated.

 

appcmd_UpdateISAPIRestrictions:  Error (message:cannot find requested collection element. )

 

appcmd_installSSLCertificate2:  ERROR ( message:Cannot find requested collection element. )

 

appcmd_installSSLCertificate3:  ERROR ( message:New binding object missing required attributes. Cannot add duplicate collection entry of type 'binding' with combined key attributes 'protocol, bindingInformation' respectively set to 'https, *:8081:'

. )

 

The end of BWSUDS_install_log_20120416094930:

 

MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2205 2:  3: ActionText
Action ended 9:49:36: InstallFinalize. Return value 1.
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2205 2:  3: Error
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 22
Action start 9:49:36: RemoveExistingProducts.
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2205 2:  3: Error
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 23
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2205 2:  3: Error
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2205 2:  3: Error
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 21
Action ended 9:49:36: RemoveExistingProducts. Return value 1.
Action ended 9:49:36: INSTALL. Return value 1.
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 1707
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2205 2:  3: Error
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1707
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2205 2:  3: Error
MSI (s) (6C:E4) [09:49:36:145]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (6C:E4) [09:49:36:145]: Product: BWS -- Installation completed successfully.

MSI (s) (6C:E4) [09:49:36:145]: Windows Installer installed the product. Product Name: BWS. Product Version: 6.0.0.30. Product Language: 1033. Manufacturer: Research In Motion Ltd.. Installation success or error status: 0.

MSI (s) (6C:E4) [09:49:36:160]: Deferring clean up of packages/files, if any exist
MSI (s) (6C:E4) [09:49:36:160]: MainEngineThread is returning 0
MSI (s) (6C:B4) [09:49:36:176]: RESTART MANAGER: Session closed.
MSI (s) (6C:B4) [09:49:36:176]: No System Restore sequence number for this installation.
=== Logging stopped: 4/16/2012  9:49:36 ===
MSI (s) (6C:B4) [09:49:36:192]: User policy value 'DisableRollback' is 0
MSI (s) (6C:B4) [09:49:36:192]: Machine policy value 'DisableRollback' is 0
MSI (s) (6C:B4) [09:49:36:192]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (6C:B4) [09:49:36:192]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (6C:B4) [09:49:36:192]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (6C:B4) [09:49:36:192]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (6C:B4) [09:49:36:192]: Restoring environment variables
MSI (s) (6C:B4) [09:49:36:192]: Destroying RemoteAPI object.
MSI (s) (6C:88) [09:49:36:192]: Custom Action Manager thread ending.
MSI (c) (F8:78) [09:49:36:207]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (F8:78) [09:49:36:207]: MainEngineThread is returning 0
=== Verbose logging stopped: 4/16/2012  9:49:36 ===

 

 

Thanks in advance for any suggestions you may have. 

Paul

 

 

 

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New Contributor
jwasserberg
Posts: 9
Registered: ‎04-12-2012
My Device: Curve 9330
My Carrier: US Cellular

Re: Universal Device Service Installation Failed @ Finalize Installation

I had a similar problem when the installer tried to start the three services related to UDS.  I found I couldnt start the services with the network service account.  I changed the logon service account and everything runs fine now.

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New Contributor
PJudt
Posts: 2
Registered: ‎04-16-2012
My Device: Multipe Devices
My Carrier: Multiple Providers

Re: Universal Device Service Installation Failed @ Finalize Installation

Thank you!  I believe it was a combination of things.  First I implemented your change by changing the service to start using a logon service account.  Also, it appears that my password I was using for the cert store was TOO complex.  I had to tone it down to no special characters or number and just alpha keys.  Thanks again for taking the time to post.

 

Paul

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