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BlackBerry® Enterprise Service 10

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loriann1229
Posts: 1
Registered: ‎07-19-2014
My Device: rff91lw

Update 10.2.1.2179 won't work with Tobii Communication Device

How do I roll  back the update for an AT&T phone? My friend uses a Tobii Communication Device because she has ALS, Lou Gerig's Disease. The new update is not compatable with her Tobii. The tech support folks at Tobii have not been helpful and told her to buy a new phone. I think if there is a way to go back to the old OS, it might start to work again. She has purchased 4 phones in less than 2 years trying to get one to work. Thanks!

Guru I
John_Clark
Posts: 16,161
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Update 10.2.1.2179 won't work with Tobii Communication Device

We need to know what version she was on prior to the update.
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