07-03-2013 08:18 AM
Stepped through the upgrade process of 10.0 to 10.1 last evening.
Server: Windows 2008 R2
SQL Server 2008 R2
The installation/upgrade stepped all the way through the process until the final stage.
I then get an error like this: "An error occurred during the installation process and the Blackberry Enterprise Service 10 software installation did not complete. For more information, check the installation log files on the comptuer....
When I go back to Setup.exe, it tries the final stage of the install again and I get the same error back.
When checking the setup log, its enormous and I don't know where to start.
I'm seeing errors like this in the log however...
"CWebRequestWrapper::RetrieveData: Failed to retrieve data. Error status code ."
"CRestApiWrapper::GetUserProperties: Failed to retrieve the user account's properties. name: [ubi], type: , return: ."
"CUbitexxCoreConnectionDC::CheckCore: Unable to pass the authentication check."
Any insight is greatly appreciated.
07-03-2013 11:16 AM