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BlackBerry® Enterprise Service 10

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Contributor
rheyman
Posts: 11
Registered: ‎05-10-2010
My Device: Tour

User Mode Process Dumper for Server 2008

I'm receiving the following error when the log cycles...


<N/A> | BlackBerry Controller (Application Event Log on [servername]) | 05/18/2010 00:00:01  (AFFF4E20) -> [CFG] Controller won't generate userdump files. Userdump.exe not found.


I found this document from BlackBerry that explains how to resolve the issue:  "Userdump.exe not found" appears in the log files when the BlackBerry Controller or log file cycle r...


My problem is that I'm running Windows Server 2008 32-bit and not Server 2003 so this patch does not install. 


Is there anyone else out there that has been able to resolve this issue on 2008?  Can I simply place the Userdump.exe file in the place that BES is looking???


Thank you!

Guru III
knottyrope
Posts: 30,781
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: User Mode Process Dumper for Server 2008

I get the same error on server 2000.

 

I gave up and ignore it now.

 

Nice KB you found and looks like 2000, XP and 2003 is only supported.

 




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Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: User Mode Process Dumper for Server 2008

Hi,

 

I am in the same situation

Did you find solution?

 

Thank you

Alex

Guru III
knottyrope
Posts: 30,781
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: User Mode Process Dumper for Server 2008

if it happens at midnight, just ignore it. its just the logs changing over to a new file.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: User Mode Process Dumper for Server 2008

Hi,

It was happend at 12:00:02 AM.

Thank you

Guru III
knottyrope
Posts: 30,781
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: User Mode Process Dumper for Server 2008

that would be midnight when the logs change.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V