BlackBerry® Enterprise Service 10

[heds]

Hi,

We are about to get 200 new devices that will all need to be activated, however for the last few months we have only been able to activate a Blackberry after first rebooting the BES server. 

Otherwise we get the error in the Web Desktop Manager: Blackberry Web Desktop Manager is unable to complete this action, please contact your Administrator.

Reboot server and it works again.

Using 5.0.1.4

Any ideas?

[knottyrope]

Upgrade to seevice paxk 3, there are 2 years worth of updates you are missing.

[heds]

Update worked thanks

[knottyrope]

Your welcome.

[Nigbru]

We've got the problem back again. We thought the upgrade had worked because we could set-up 2 blackberrys in a row but the error has come back again.

The error we have is described in the blackberry article @ btsc.webapps.blackberry.com/btsc/KB20015

I've gone through the checklist and everything checks out ok. Again after a reboot it fixes the problem allowing you to only set-up one blackberry before we get the error again.

Any suggestions?

[knottyrope]

are you loggin in on the server or a PC on the network?

using FQDN or IP?

[Nigbru]

We're logging on a PC on the network using the FQDN.