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BlackBerry® Enterprise Service 10

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drbgt3
Posts: 1
Registered: ‎09-11-2013
My Device: Z10
My Carrier: Verizon

Work Account Activation works but not syncing email,contact, etc...

[ Edited ]

I am a BES admin for a company. I have a lot of experience with the old BES servers. This is the first time I am trying to setup the new BES 10 server. I got everything to the point the I can activate a work account on the z10 in the advance setup, but it doesn't sync anything. I built the email profile and have it pointed to our exchange server, but I still get nothing. I have looked through the logs, but have come up empty. Can someone point me in right direction? Does activesync have to be open to the outside of the company in order for this to work? I was under the impression that I wouldn't need that to activate a work account on the Z10. Any help is appreciated.

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Forums Advisor III
gutijose14
Posts: 1,413
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.2234)
My Carrier: Movilnet

Re: Work Account Activation works but not syncing email,contact, etc...

Hello Drbgt3

 

Read this file maybe will serve you much help for your team z10.

 

How to activate a BlackBerry PlayBook tablet or BlackBerry 10 smartphone to the BlackBerry Device Service or BlackBerry Enterprise Service 10

http://www.blackberry.com/btsc/KB31844

 

Then let us know if your problem still evidences the persistence.

 

Regards. :smileyhappy:

 

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@ gutijose14


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Guru III
knottyrope
Posts: 29,753
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Work Account Activation works but not syncing email,contact, etc...

you dont need EAS open to outside world

 

you do need to make an email profile in BAS and assign it to a user

 




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